You must carry this ticket with you at all times and have it available for inspection or to use automatic ticket barriers. Keep your ticket safe. It is your ticket, not the receipt for it, which gives you the right to travel. If you board any of our trains without a ticket, at a station where ticket buying services are available, you may only be sold full fare tickets by available on-train staff or Unpaid Fares facilities at selected destination stations. This means that railcard savings, lower priced or discounted fares may not be available.
Please note: On train staff may not always be available to retail tickets on board due to other on-board duties.
The exceptions to this are:
These rules are set out in the National Rail Conditions of Travel and Railway Bye Laws 2005.
Where can I buy tickets? There are a number of ways that you can buy train tickets for any journey with us:
How to buy your ticket
If you need information or advice to help you choose the correct ticket, including any restrictions on when the ticket is available, please ask our staff at ticket offices or check our website.
National Rail Conditions of Carriage There are National Conditions that apply to the sale and use of rail tickets. If you would like more information, a copy of the ‘National Rail Conditions of Travel’ booklet, is available from the National Rail website: www.nationalrail.co.uk
If your ticket is in breach of the terms and conditions associated with the ticket type, your ticket will be invalid and you will be asked to purchase a new ticket or pay an excess fare. Please read the terms and conditions of your ticket carefully before boarding the train and check for any restrictions that may apply. Details of the ticket types available can be found at www.nationalrail.co.uk
When starting your journey at a station with purchasing facilities in operation
These rules are in the National Rail Conditions of Travel and Railway Byelaws 2005.
For travel without a valid ticket you may risk prosecution and a fine up to £1000.
Here are some frequently asked questions about our Buy Before You Board policy.
The rules of this policy are laid out in the National Conditions of Travel and Railway Byelaws 2005.
In order to reduce ticketless travel, from July 31 Arriva Trains Wales is strictly enforcing these rules across its network. A customer information campaign about the Policy "Are you Paying by the Rules" has been active since March 2017 to remind customers of their obligation to buy a ticket before boarding a train if departing from a station where ticket purchasing facilities are available.
Ticket machines are designed to provide rail passengers with the opportunity to make quick and easy ticket purchases at the train station. They are a popular method of purchasing tickets and have been designed with easy to follow step by step on-screen instructions. The process is standard across the whole of the UK network.
Other alternatives is to buy your ticket on-line, from the ATW ticket app (link) or from your nearest ticket booking office.
All ticket vending machines on the Arriva Trains Wales network accept credit or debit cards. Only a small number of machines can accept coins and notes. You can find out about the locations of our ticket vending machines by going here
We recognise that not everyone has a payment card, so if this is the case, board the train and find the conductor straight away to buy your ticket with cash.
You can use cash, credit or debit cards to buy Single and Return tickets or Weekly Season tickets for all journeys across the UK rail network. Single and Return tickets may be purchased after 16:00 the day before travel.
You can renew your monthly or annual season ticket from the
card only TVMs
You can also buy season tickets of any duration, between a month and a year online (
) or from a booking office once you have your photocard.
In the past, there has been some reliability issues with a few TVMs, however we have recently spent £500,000 upgrading our TVMs across the network.
The TVMs accept all National Railcards however some local railcards may not be available. If your railcard is not available on the TVM, you can buy your ticket on board using the railcard.
Conductors receive a daily TVM operation report. If there is problem with the TVM, please report it to the conductor as soon as you board the train. If the TVM is not in operation, you will be able to buy a ticket from the conductor.
It is your responsibility to buy a ticket before you board if ticket purchasing facilities are in operation. You need to plan enough time to buy your ticket and to factor in time for possible queues too especially if you are travelling in peak times.
If you have boarded a train from a station where ticket purchasing facilities are in operation you will not be able to use your railcard, with the exception of a Disabled Persons Railcard.
If you have boarded a train from a station where ticket purchasing facilities are in operation, only standard single or return tickets are available to buy from the conductor. Any lower priced or discounted tickets will not be available.
Not all stations have ticket purchasing facilities available (mainly quieter, less frequented stations), so the conductor still needs to be able to sell tickets on-board.
The yellow card is to help communicate our Buy Before You Board policy to customers. On the other side of the card there are details of all the different ways you can buy a ticket before boarding the train.
This is not the case. All Arriva Trains Wales services have a conductor on board. The conductor may be in another carriage (services have up to 6 carriages). If no ticket facilities are available at your station, it is your responsibility to locate the conductor to buy a ticket. As a guide to the location of your conductor, the conductor will board the train after dispatching duties. However, please do not approach the guard for a ticket on the platform.
There are Unpaid Fares facilities at Cardiff Central, Cardiff Queen St, Newport, Swansea and Chester stations. If you have travelled from a station where ticket purchasing facilities are available, any railcard savings, lower priced and discounted fares may not be available.*
If you arrive at a destination without a ticket, staff at the gateline will also sell you a ticket, similar to the Unpaid Fares facilities as noted above.
When using an m-ticket you'll need to activate your m-ticket on the day of travel before you board from within the app, and show it to the conductor while on the train.
If caught travelling with un-activated m-ticket, it is the same as travelling without a valid ticket
Ensure your mobile is charged - if you are unable to display your m-ticket, you'll need to buy a valid ticket before you board if ticket buying facilities are available.
The ethos of Arriva Trains Wales is to collect the correct revenue that we are contractually due from all our passengers. We recognise however there is a small minority of passengers who will deliberately attempt to evade payment. You can read more about our Revenue Enforcement Policy here.
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