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  • How we use cookies on our website

    Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

    We use two types of cookie on our site, those which are strictly necessary for our site to operate functionality, such as the ticket booking and purchase. We also use third party cookies from Google which enable us to track website usage and measure how effective our marketing activity is.

    So what is a cookie?

    A “cookie” is a small text file that is placed on a user’s computer hard drive by a website. There are several types of cookie and the most common are often referred to as ‘session’ cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the website.

    Other types of cookies can be used to track internet activity after the user has left a website. These are usually sponsored by organisations external to the website being visited and are generally known as ‘third-party’ cookies. These usually have a long lifetime with several months being quite common. They are ‘harvested’ and ‘refreshed’ whenever the user visits a page where the same or a similar cookie is being used.

    We use the following cookies

    Strictly Necessary cookies: These cookies make sure our website works properly, and only ever run for the duration of your visit. Without them, things like searching for train times. That's why these Cookies are set as part of the terms and conditions of using our website. Our website will not work properly without these cookies.

    Functionality cookies: These Cookies help us to make our content as tailored to you as possible. They do this by allowing the website to remember your previous settings, like favourite journeys and any preferences you may have, like your username or your home station.

    Web analytics cookies/Marketing cookies: These cookies allow us to understand general customer behaviour; such as which bits of our website customer’s use, where they exit and, if anything goes wrong, where it happens; helping us to make our site better. We also track how customers found our website, for example which search engine was used or which online adverts were clicked on before visiting our website, helping us understand our marketing effectiveness. Data is anonymised and aggregated so we can monitor trends and count visitors rather than tracking individual customers. They have no impact on what you see on the website and do not store or track any of your personal data.

    Why do we need to use these cookies?

    These cookies are an important part of providing you with an effective service. By using our website, you consent to us creating and retrieving these cookies. By using our website, you agree that you are aware of and understand that these cookies are used on our website and the purposes for which they are used.

    Additionally, Trainline, may use cookies on our Booking Service in accordance with their privacy policy

    Internet browsers normally accept cookies by default, however, it is possible to set a browser to reject cookies. If this is done it is important not to exclude the benign and useful session cookies. Choose an option that rejects only third-party cookies. Please note that this may impact on the usability of our website and other websites.

    We endeavour to keep this policy as up to date as possible.