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  • Events on our Network

    Sounds Busy June 2018

    If you are travelling to any event or festival with Arriva Trains Wales, the following information will help make your journey safe and straightforward.


  • Upcoming Events

    Ed Sheeran - 21st - 24th June

    Principality Stadium 

    Thursday 21 June 2018 
    Friday 22 June 2018  
    Saturday 23 June 2018  
    Sunday 24 June 2018  

    Arriva Trains Wales  is advising customers that  Cardiff Central station is expected to be extremely busy on all four days.

    After the concerts, fans should use Cardiff Central where a queue system will be in place. Cardiff Queen Street station will be exit only from 10pm so customers will not  be able to use Cardiff Queen Street after the concert.  

    Extra capacity will be provided where possible, however after the events, train services will be very limited.

    Please note that on Sunday 24 June, whilst extra capacity will be added during the day, trains will be running to the normal Sunday timetable and capacity in the Cardiff area will be severely limited especially services after the concert.  Customers are advised to plan their journey home in advance given the limited post event services available.

    Please check your journey plans before you travel at  www.arrivatrains.wales . For the latest travel advice on the day follow us on Twitter @arrivatw


  • Travel Advice

    To make sure your travel goes as smoothly as possible on the day we've put together some handy tips

    Venues

  • Event FAQ's

    So why do I have to wait outside the station?

    The best way that we can safely manage the high number of customers is to implement crowd management procedures before and after the events, such as queuing systems and restricted movement within stations.

    We employ crowd management professionals to manage the flow of customers on the ground, and they are supported by a team of competent and experienced railway staff who provide customer assistance on the platforms, and coordinate the operation in the crowd management control centre.

    As you can imagine, if all the customers were permitted to enter the station without any form of crowd control there would be safety risks in terms of over-crowding on platforms, and customers being prevented from boarding their desired train services.

    Why do we have Post event Queuing Systems?

    Why do we have a post match queuing system? Take a look at this quick video...



    How do you decide which queues move and who has to wait outside?

    Our industry leading queuing system is designed to allow customers' access to trains on a first come first served basis and we release each queue according to the space on the next available service, holding the queue until the next train is due.

    At Cardiff Central, customers waiting in the Manchester/Crewe queue may notice that there are 4 separate queues for this route due to the high numbers using these services and each is filled in order and then released by the same order to ensure fair access to the services.

    If we have to ask customers to wait outside stations for longer than we would like, we always give out waterproof ponchos and blankets. This helps make the experience as comfortable as possible for everyone whilst still getting them home safely.

    How do I know what’s happening on the day?

    Communication with customers is a key part of the event day operation. On the day we have high numbers of staff available to provide direct information, we have extra station announcers to ensure the information is regular and consistent, and we even operate a specific twitter feed to provide live updates from the station - www.twitter.com/ArrivaTW .

    The twitter feed is managed by a member of our event team, based in our Crowd Management Centre, and is by far the best source of live information on an event day if you have access to twitter. Before travelling, it is also important to check our website, which has a specific page for each event.

    Check here  www.arrivatrainswales.co.uk/PrincipalityStadium/  to find information on the plan of the queuing system, details of any additional train services, and other useful advice such as how long customers can expect to queue, disabled access and the location of public toilets.

    Why don’t you put on more carriages on an event day?

    We spend up to three months in advance of a fixture planning the train service and crowd management. This includes the provision of extra carriages and services on the most popular routes taking people to and from these locations. All this is done with consideration of the limitations of the fleet we have at our disposal. As an example, the impact a 72,500 capacity stadium has on Cardiff Central Railway station, given its location and the benefits of using rail travel as opposed to road, means that this can result in a significantly higher number of customers using the station on an event day. As a general indication of the popularity of services, prior to events at Cardiff, around 30,000 customers can arrive at the station before the event, and up to 40,000 customers return to the station to get home afterwards. It's so busy at Cardiff; we even have to close Queen Street after events, due to the size of station! During these event days, the depots are empty, as every train at our disposal is out in service, unless undertaking absolutely essential maintenance work.

    Can I take my bag into the venue?

    Many larger venues, such as the Principality Stadium in Cardiff and Old Trafford in Manchester. Have restrictions on what size bags are allowed. Please check with the venue of the event for you are attending for guidance before you travel.