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  • Frequently Asked Questions

    The best place to start for queries is our Frequently Asked Questions section.

    • If you didn't find what you were looking for, please visit our Contact Us page which will help you find the best way to get in touch with Arriva Trains Wales.
    • For specific help around train tickets and buying online, you can visit the Help Centre on our online booking engine.

    Claim Compensation FAQ's Ticket Info FAQ's
    On Board Train FAQ's About Arriva Trains Wales FAQ's
    Lost Property Timetable Alterations FAQ's
    Events FAQ's Passenger Assistance FAQ's