4 Wheel Small Scooter also permitted
Assistance can be arranged via our Assisted Travel Team on 033 300 50 501. This can be booked up until 2000 the day before the departure of your service from its originating station.
Stations that are fully accessible to wheelchair and powered mobility scooter users are listed in our booklet “Making Rail Accessible: Helping older and disabled customers.” This colour coded map also illustrates if a station is accessible for wheelchair and powered mobility scooter users.
Reservations are available on most services. These are free and are indicated in the timetable by the diamond symbol. You can check if the train you wish to travel on is reservable by contacting our Assisted Travel Team.
Subject to availability, reservations can normally be made up to 12 weeks before the date of travel and also up until 1800 the day before travel.
We do not require passengers to give more than 24 hours’ notice when booking through our Assisted Travel team, but you can book in advance if you prefer. We will always do what we can if you need to travel at short notice, however if you can let us know your plans in advance, we will be able to help you more effectively.
Reserving in advance will ensure that;
• you are accommodated in the dedicated spaces within the carriage for wheelchairs / powered mobility scooters
• you are close to the accessible toilet (on Class 158 and Class 175 trains that operate longer distance services)
• you have the required amount of space to manoeuvre your chair or scooter
Should you prefer to travel without a reservation, please be aware that the dedicated spaces for wheelchair users or powered mobility scooters may already be occupied or may become occupied later in the journey.
If a dedicated space is available and you will be leaving the train before the customer holding the reservation boards, you may occupy the reserved space. If all dedicated spaces are occupied, if space permits, the you may have to be temporarily located in the vestibule area until a dedicated space becomes available or, you may wish to consider travelling on the next available service. In all circumstances, priority will be given to the wheelchair user holding a reservation.
We regret that reservations are not available on the following routes however it is still possible to travel;
• the Cardiff & Valleys network
• Wrexham to Bidston Line
• Conwy Valley Line between Llandudno and Blaenau Ffestiniog
• Local services between Pembroke Dock and Swansea
• Local services between Maesteg, Cardiff and Cheltenham Spa
No, however you are kindly requested to carry out your own assessment of your scooter’s suitability based on the principles set out above. Please also note that;
For safety reasons powered wheelchairs or scooters must not exceed walking speed (3 – 4 mph) within the station and on the platforms.
Please ensure you stay clear of the platform edge until the train has come to a complete stop at the station and follow the instructions and guidance of station or on train staff at all times. Do not attempt to board the ramp until the ramp is fully in position and you are advised by a member of staff.
Any luggage or shopping must be unloaded before using the ramp.
Some powered scooters can be folded into manageable sized components that are no larger or heavier than other luggage regularly conveyed on trains. We will carry these models on all our services. We kindly ask that each customer or their travelling companion ensures that the scooter is folded ready for boarding prior to the trains arrival.
Station staff or conductors can offer assistance with storage if you require it.
For safety reasons it is not possible to remain seated in a the scooter during your journey therefore you must be able to walk to a nearby seat.
As space on our services is limited, wheelchair users will have priority over the designated space.
Should you have any query regarding our Mobility Scooter Policy, please contact our Customer Relations Team on 03333 211 202 or email
© Copyright 2018 Arriva Trains Wales
» Media Centre
» Bilingual Policy
» Terms and Conditions
» Cookies Policy
» Modern Slavery Statement
» Gender Pay Gap Report 2017