Arriva Trains Wales knows that the provision of information about train services experiencing disruption is a priority for customers and is an area we focus on.
The rail industry has produced an Approved Code of Practice which sets out high-level guidance and good practice in providing information to customers during disruption. Arriva Trains Wales uses this Code of Practice as a framework for delivering timely, accurate and consistent information to customers during disruption so that they can make well-informed travel decisions.
You can read more about this and the improvements the industry is making to passenger information provision in our
Passenger Information During Disruption Local Plan (Adobe Acrobat PDF).
The Association of train operating companies guidance and good practice can be viewed in the Approved Code of Practice
Arriva Trains Wales is consistently one of the top performers in the UK for delivering punctual and reliable services. Extreme weather, Network Rail infrastructure improvement work and ensuring our trains remain safe and effective can all impact on providing the best service.
To ensure our customers can always know if their chosen train is keeping our service promise we have developed FIVE ways to help you ‘Find out first’. So, now you have access to all the information needed to plan journeys, travel and arrive at your destination with confidence.
a. Clearly presented real-time service information can be found on the homepage of our
website in the form of a Rainbow board which highlights the status of each route on our network. There are also links to information about
Network Rail improvement work that could affect your journey.
journey planning and ticket sales tool also highlights important information on planned changes to services e.g. when road transport is occasionally needed to replace trains due to Network Rail improvement works.
c. You can use Arriva Trains Wales Journey Check to check information about your specific train before you travel by visiting
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