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  • Arriva Trains Wales' Key Partners

    Arriva Trains Wales works closely with a number of partners to maximize opportunities to enhance services and facilities for our customers.Details of some of our partners and what they do are detailed below.

    Transport Focus
    Transport Focus is the voice of rail passengers and was set up by Parliament to protect passengers' interests.  Passenger Focus meets regularly with Train Operating Companies, Network Rail and other key stakeholders such as the Welsh Assembly Government and British Transport Police.

    Transport Focus deals with passenger issues such as:

    • punctuality and reliability
    • promoting integrated transport
    • fares and ticket types
    • capacity and overcrowding
    • quality and design of trains
    • access to the network for everyone
    • facilities for passengers with disabilities
    • cleanliness
    • buying tickets and ticket inspection
    • facilities at stations
    • information at stations, on trains and by telephone
    • proposals for change which affect passengers
    • safety and security

    You can find out more about Transport Focus by clicking here or by visiting their website  


    Rail user groups
    There are many voluntary Rail User Groups on the Arriva Trains Wales network which exist to promote and encourage greater patronage of rail in their local communities. The Dolau Station Action Group, for example, have 'adopted' the tiny mid Wales station and care for its appearance. The Group has received many national awards for its outstanding floral displays, which adorn the station.

    Our partner rail user groups are:

    • Cambrian Rail User Group (CRUG)
    • Church Stretton and District Rail User Association (CSDRUA)
    • Craven Arms Rail Users Association (CARUA)
    • Crewe & Shrewsbury Passenger Association (CASPA)
    • Heart of Wales Line Travellers Association (HOWLTA)
    • Ludlow Rail Users
    • South West Wales Community Rail Partnership
    • Friends of Leominster Station
    • Conwy Valley Partnership
    • Wrexham Birkenhead Rail Users
    • Pembrokeshire Rail Travellers Association (PRTA)
    • Shrewsbury - Chester Rail Users' Association (SCRUA)
    • Shrewsbury - Wolverhampton Rail Users Association
    • Shrewsbury Rail Users Federation
    • Cambrian Rail Partnership
    • Chester - Shrewsbury Rail Partnership
    • Heart of Wales Line Forum
    • North Cheshire Rail User Group (NCRUG)


    Regional transport consortia
    There are four regional transport consortia in Wales, whose responsibilities include the development of regional transport strategies aimed at encouraging greater use of public transport.

    We work closely with these regional consortia to discuss proposals and implement improvements to the local rail network. The SEWTA (South East Wales Transport Alliance) has been fundamental in the improvements delivered across the Valleys and Cardiff network.
    The four consortia are:

    • SWWITCH (South West Wales Integrated Transport Consortium)
    • TAITH  (North Wales)
    • Mid Wales Partnership (TRACC)
    • SEWTA (South East Wales Transport Alliance)

    Since April 2006 the Welsh Government has devolved powers for the franchise currently held by Arriva Trains Wales.