The Passenger’s Charter sets out our commitment to provide the safe and high-quality service you have the right to expect. We publish the Charter so that you know the standards we aim to achieve.
You can read more about these standards and our compensation policy by downloading the Passenger’s Charter from the link below, or by picking a copy up from your nearest staffed Arriva Trains Wales station, or by contacting Customer Relations on 03333 211 202.
Passenger Charter (Adobe Acrobat PDF)
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