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  • Lost Property

    Helping to reunite you with your items - Arriva Trains Wales

    We understand how frustrating it can be when you lose something which is why our lost property team are on hand to help reunite you with your missing items.

    All items of lost property are kept at our Lost Property office at Newport station - this includes anything found by other train companies whose services end at one of our stations. It can take up to 10 days from the date your items go missing for them to reach our lost property office.  
     
    If your item was left with a different train company, you will need to speak to the train operator who was running your service. View list of train operators and contact details.
     
    We store items for 3 months, after which any unclaimed items are donated to local charities.

    If you believe your item to be stolen then you should contact the British Transport Police.

    Reporting your lost item

    To help us find your things as quickly as possible, we’ll need to know a few things when you contact us.
    To ensure that we get all the information we need to help get your items back to you, you can complete our lost property form which can be downloaded here.

    Send the completed lost property form and any photographs you have of the items to us at lost.property@arrivatw.co.uk.

    We will acknowledge receipt of your email and our lost property team will contact you if there are any items matching your description.

    Contact Us

    Email Lost Property  Email
    lost.property@arrivatw.co.uk 
    Call Lost Property  Telephone
    03333 211 202
    Lost Property Office 

    Newport Lost Property Office
    Newport Train Station
    Queensway
    Newport
    NP20 4AX 

    Lost Property Opening Hours  Opening Hours
    Mon to Fri: 10am to 4pm

    Sat to Sun: CLOSED 

    Please note: Lost Property Office will be CLOSED on Monday 2nd April 2018 (Easter Monday).


    Collecting your Lost Property

    An item of lost property can be collected in person from our property office in Newport station during opening hours.
    You can arrange for a courier to retrieve your item on your behalf or alternatively pay for items to be sent by post.
    Regrettably lost items cannot be returned to you by train.  

    Lost Property Charges

    Following customer feedback, we are currently reviewing our policy in relation to lost property charges.