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  • Lost Property

    Helping to reunite you with your items - Arriva Trains Wales

    It's annoying when you lose something, but don't worry, we'll do all we can to try and help reunite you with any lost items.

    Please note if you believe your item to be stolen, not lost, please contact the British Transport Police 

    Reporting your Lost Item

    1. Download and save the  Lost Property Form (Microsoft Excel Spreadsheet) to your desktop or tablet computer (This form may not work on a smartphone, therefore, we advise you to complete this form on a desktop or tablet computer).
    2. Complete all fields in the form - the more details that you give us about the lost item, the easier it will be for us to find and identify your item.
    3. Once you have answered all the questions, compose and send an email to lost.property@arrivatw.co.uk with your completed Lost Property form attached to the email. We will be unable to process your request without the completed form
    4. We will send you a confirmation email to confirm that we have received your query, and will respond by email if we require more information, or if we find an item matching your query. 

    All items of lost property are kept at our Lost Property office at Newport Railway Station. Customers should allow up to 10 working days from the day they are lost for the property to be received at this office and logged. 
    Items are stored for up to 12 weeks, after which they are sent to charity. Our Lost Property Office keeps an inventory of all items recovered. The more information you can give about an item, and when and where it was lost, the easier it will be to identify.

    Contact Us

    Email Lost Property  Email
    lost.property@arrivatw.co.uk 
    Call Lost Property  Telephone
    03333 211 202
    Lost Property Office 

    Newport Lost Property Office
    Newport Train Station
    Queensway
    Newport
    NP20 4AX 

    Lost Property Opening Hours  Opening Hours
    Mon to Fri: 10am to 4pm
    Sat to Sun: CLOSED 


    Collecting your Lost Property

    1. An item of Lost Property can be collected in person from the Lost property office.
    2. Customers can arrange for a courier, or pay for postal services.
    3. Items CANNOT be sent by train. 
    4. We cannot accept cheques as a form of payment.

    Lost Property Charges

    That in addition to any courier or postal service fee, a Lost Property release fee will also be payable, these vary depending on an item.

    1. LAP TOPS £25
    2. CAMCORDERS £25
    3. MOBILE PHONES £10
    4. SMALL BAGS £2
    5. RUCKSACKS £3
    6. SUITCASES £3
    7. WALKING STICKS £2
    8. WATCHES £3
    9. BRACELETS £3
    10. PUSHCHAIRS £3
    11. BIKES £3
    12. CYCLE HELMETS £3
    13. SKATEBOARDS £3

    Please note:  If a courier is requested to collect any item the lost property charges will apply, as well as any courier fee (which has to be arranged independently). The courier has to collect the item between the hours of 1000-1600, Monday to Friday.