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  • Mobility Scooters

    Can I take my powered scooter onboard a train?

    Yes, providing that the scooter conforms with the following guidelines 

    • The scooter should be no more than 120cm (48inches) long and 70cm (28inches) wide and it can fit safely within the width of the anti-slip surface of our ramps
    • The combined weight of both the scooter and passenger does not exceed 300KG (660lbs)  
    • The turning radius is no more than 90cm (36inches) 
    • The scooter needs to be able to climb a gradient to access the train 
    • The scooter must have freewheel/brake release and be fitted with an anti-tipping device 
    • The user should be able to walk to a seat on the train 

    Do I require a permit to travel with my scooter on services operated by Arriva Trains Wales? 

    No, however you are kindly requested to carry out your own assessment of your scooter’s suitability based on the principles set out above. Please also note that;

    • The scooter needs to be able to climb a gradient to access the train 
    • The scooter must have freewheel/brake release and be fitted with an anti-tipping device 
    • The user should be able to walk to a seat on the train once it is parked in the dedicated space for wheelchairs and scooters

    What advice can you offer to ensure a comfortable and safe journey? 

    Where your journey might involve more than one train operator, we advise that you check with our Assisted Travel team that scooters can be conveyed on the services of all operators you will be travelling with.

    For safety reasons  powered wheelchairs or scooters must not exceed walking speed (3 – 4 mph) within the station and on the platforms.

    Please ensure you stay clear of the platform edge until the train has come to a complete stop at the station and follow the instructions and guidance of station or on train staff at all times. Do not attempt to board the ramp until the ramp is fully in position and you are advised by a member of staff. Any luggage or shopping must be unloaded before using the ramp

    Some powered scooters can be folded into manageable sized components that are no larger or heavier than other luggage regularly conveyed on trains. We will carry these models on all our services. We kindly ask that each customer or their travelling companion ensures that the scooter is folded ready for boarding prior to the trains arrival.

    Station staff or conductors can offer assistance with storage if you require it.  For safety reasons it is not possible to remain seated in a the scooter during your journey therefore you must be able to walk to a nearby seat. As space on our services is limited, wheelchair users will have priority over the designated space.

    We do not require passengers to give more than 24 hours’ notice when booking through our Assisted Travel team, but you can also book further in advance if you prefer.  We will always do what we can if you need to travel at short notice, however if you can let us know your plans in advance, we will be able to help you more effectively

    Should you have any query regarding our Mobility Scooter Policy, please contact our Customer Relations Team on 03333 211 202 or email community@arrivatw.co.uk.