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  • Arriva Trains Wales Performance

    Arriva Trains Wales along with all of the train operators within the UK operate to punctuality and performance standards that are set by the government's Department for Transport (DfT).

    Every four weeks we update train punctuality and reliability figures, display them at our major stations and for ease and convenience they are also available below.

    Overall the number of trains we ran on time under our Passengers Charter was as follows:

  • Service Group  Punc last 4 weeks  Punc last 12 months  Rel last 4 weeks  Rel last 12 months  Monthly tickets discount  Longer validity tickets discount  Void days (Monthly tickets)   Void days (Annual tickets) 
    South, West and Central Wales 93.5% 96.1% 99.6% 99.6% 0% 0% 0 1
    Wales - England 93.5% 96.2% 99.2% 99.7% 0%  0% 0 1
    Cambrian 94.7% 94.5% 99.6% 99.3% 0% 0% 0 1
    Marches  89.0% 92.9% 99.4% 99.2% 0% 0% 0 1
    North Wales Rural  87.6% 93.6% 99.7% 99.4% 0% 0% 0 1
    North Wales Inter Urban  96.7% 95.9% 99.8% 99.3% 0% 0% 0 1
    Valley Lines  92.1% 95.3% 99.4% 99.7% 0% 0% 0 1


    Period Dates: 16 October to 12 November 2016