Connecting you to what's important
 
  • Arriva Trains Wales Performance

    See how our service is operating

    We work hard to operate a dependable service across our network so we can connect you to what’s important

    Every four weeks we update train punctuality and reliability figures, display them at our major stations and for ease and convenience they are also available here.

     
    Service Group Punctuality
    Last 4 Weeks
    Punctuality
    Last 12 Months
    Reliability
    Last 4 Weeks
    Reliability
    Last 12 Months
    South West & Central Wales 96.4% 95.6% 99.9% 99.4%
    Wales England 96.1% 95.8% 99.5% 99.3%
    Cambrian 93.2% 94.7% 99.8% 99.2%
    Marches 94.7% 93.4% 99.6% 99.1%
    North Wales Branches 95.5% 94.5% 99.8% 99.1%
    North Wales Inter Urban 96.1% 96.1% 99.8% 99.2%
    Valley Lines 97.2% 96.0% 99.7% 99.4%

    Service Group Monthly
    Tickets Discount
    Longer Validity
    Tickets Discount
    Void Days
    Monthly Tickets
     
    Void Days
    Annual Tickets
     
    South West & Central Wales 0% 0% 0 0
    Wales England 0% 0% 0 0
    Cambrian 0% 0% 0 0
    Marches 0% 0% 0 0
    North Wales Branches 0% 0% 0 0
    North Wales Inter Urban 0% 0% 0 0
    Valley Lines 0% 0% 0 0

    Period Dates: 23 July to 19 August 2017

    Additional data about our performance

    All train operators in the UK have to operate to performance and punctuality standards set by the Government's Department for Transport (DfT).  While things can occasionally go wrong, we still frequently rank within the top UK Train Operators for our Public Performance Measures. See more details

    We like our customers to know how we are performing. Below you can find charts representing our:

    • On Time % - The percentage of our trains that arrive within 59secs of their advertised time
    • PPM % - Our Public Performance Measure shows the percentage of our trains that arrive within 4min 59secs of the advertised time
    • Delay Responsibilities – The number of minutes in delays and the party responsible
      ATW Overall - On Time
    ATW Overall - PPM 


    ATW Overall - Delays


  • Breakdown by Area

    Cambrian Line Performance North Wales Inter Urban Performance North Wales Branches Performance South West & Central Performance
    Marches Performance Valley Lines Performance Wales England Performance ATW Overall Performance