With your ticket on your phone, you can head straight to the train
Your tickets and journey information can be found in your app
Think of the trees…
Download the latest version of the ATW Ticket app for iPhone and Android.
Choose the ‘m-ticket’ option when booking on the app or our website. If booking on the web, you’ll receive a confirmation email after purchase. Simply open it on your phone to download your tickets to the app.
Your mobile ticket will appear under ‘My Tickets’ in the app. Scan your m-ticket at the gates and show it to staff before boarding
1. First, activate it before heading to the platform
2. Scan the ticket barcode at the ticket gates, or show it to available train and station staff
3. That’s it – enjoy your journey
Mobile tickets are a great way to make train travel easier. With no need to buy tickets at the station, you're free to head straight for your train!
All m-tickets can be exchanged or refunded for a fee, except for Advance tickets (these are non-refundable).
When using an m-ticket you'll need to:
Lost or not received
Your m-ticket is saved in the ‘My Tickets’ section of the ATW Tickets app. If it hasn't appeared after two hours, or you lose your phone please give our After Sales team a call on 0370 333 4870. Calls are charged at standard BT rates. Other operators may vary.
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