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  • Charity Collections in our Stations

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    We help charities by facilitating their fundraising activities while at the same time protecting the security and peace of mind of our customers. 


    Collections at our Stations

    If you're collecting money for a registered charity, you can apply to collect at our stations. We also allow carol singing and seasonal music in December.

    Applications to collect must be made by the charity and charities must ensure all their fundraisers at Arriva Trains Wales managed stations have been security-checked or hold a basic disclosure.


    Safety in the Station

    • You may only collect or sing in the ticket hall or concourse area.
    • You must stay away from lifts, escalators and automatic barriers.
    • You can't collect on trains.
    • All collectors must sign in at the station and follow the instructions of station staff during your collection.


    Charity Request Guidance

    Our guidance outlines the principles we apply when deciding whether or not we can support a specific charity request. These principles ensure a fair and consistent approach.

    This guidance is for bucket collections only. For text to donate, leafleting, exhibitions and direct debit initiatives please contact Exterion Media, who manage our commercial spaces.

    • We receive a very large number of requests to support charities. These range from applications for financial donations or free travel, to use of our advertising space, our vehicles and buildings.
    • As part of our engagement with stakeholders, we maintain partnerships with other charities that support our customers and users. For example, we provide help for travel mentoring schemes run by accessibility charities. We also regularly facilitate fundraising by The Railway Children, the Royal British Legion Poppy Appeal.
    • If a request is permitted, the requester is responsible for making all arrangements to facilitate the charity collection/event.
    • When considering requests, we also take into account the extent to which staff will be diverted from normal duties and any impact on the business, for instance on available resources.
    • We will not meet requests that affect our ability to deliver for our customers or fund service improvements to our transport network, for example those that would have a detrimental impact on fare or advertising revenue.
    • We will not provide charitable assistance in circumstances where it would have a detrimental impact on our work or reputation. We will also not provide assistance that could have a negative impact on our high standards of operational performance and customer service.
    • We reserve the right to decline a request from any registered charity for a particular campaign or project that we consider inappropriate.
    • All charitable assistance is entirely at our discretion.

     

    How to Make a Request

    If you would like to collect at one of our stations, you’ll need to:

    1. Check that you meet the criteria in our charity collections policy.
    2. If you do meet the criteria, then please download and complete an application form.
    3. Send your completed form and supporting documents to  atwcharities@arriva.co.uk

     

    We process requests once we’ve received your completed form. Please make sure we receive your application at least eight weeks before your planned collection date.

    For further information about holding a promotional activity at one of our stations (including events, leafleting, stands and stalls) please contact Exterion Media, who manage this type of activity in our commercial spaces for us. For all enquiries relating to advertising or experiential space on Arriva Trains Wales managed stations and trains, please call Exterion on 0800 80 85 619 or email them and one of their account managers will call you back. You can also find out more about how Exterion Media can provide media solutions for your business on their website https://www.exterionmedia.com/uk/about-us/contact-us