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  • Who decides the times and the frequency of the services you run?

    Most of the services we operate form part of our ‘Passenger Service Requirement’ and therefore are set out under the terms of our contract. The Passenger Service Requirement does not prevent change, but limits the changes that can be made to aspects of service such as frequency, journey times, station stops, early and late services and peak hour trains. As part of our Franchise Agreement the Passenger Service Requirement is a public document and available from a public records office. We can tweak and alter our timetable based on passenger demand and stakeholder interest as well as running extra trains over and above what is set out in our contract, but this depends on the cost of running these services and whether there are enough trains to deliver them. Currently, around 20% of our services are over and above what we are asked to deliver as part of our Public Service Requirement.