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  • Who deals with complaints and enquiries?

    We always encourage our customer facing staff to try and resolve problems immediately wherever possible. If they are unable to do so, they will provide you with the contact details for the Customer Relations team so that your complaint can be progressed using our complaints handling procedure. Our in-house dedicated Customer Relations staff are specifically employed for the purposes of receiving, investigating and responding to comments, complaints and suggestions. All feedback is passed to the relevant managers to investigate as this ensures the relevant department understands the views of our passengers and can take any appropriate steps to improve the service that we offer.