Connecting you to what's important
  • Do your trains always wait for connections?

    Yes to a point. We have a team of controllers who manage the effects of disruption and are in regular contact with train crew, stations and other transport operators' controllers. Controllers make minute by minute decisions on all connections and are mindful of the operation of the overall network as well as our passengers’ needs. Factors they have to consider include delays to passengers already on a train that has to wait, the potential to miss other connections, what the alternative connections are, and other consequences of waiting. We are also mindful of the fact that our success is measured by many in terms of simple punctuality, and therefore, a good balance between maintaining connections and maintaining our punctuality is something we strive to achieve.