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  • Booking Assisted Travel with Arriva Trains Wales

    Booking Assisted Travel with Arriva Trains Wales

    If you would like assistance when making a journey, such as help with getting on or off a train or requesting a ramp for a wheelchair, please contact our Assisted Travel team who will help you make the arrangements.

    We will not require you to give more than 24 hours’ notice when booking, however you can book further in advance if you prefer.

    You can arrange assistance by one of the following methods:

    • When purchasing your tickets online on the Arriva Trains Wales website
    • By visiting the Passenger Assist website
    • By calling our Assisted Travel team between 8am and 8pm on 033 300 50 501
    • A Textphone facility is available for customers with a hearing impairment on 08457 585 469

    Our Assisted Travel team are also able to sell you tickets, reserve seats and wheelchair spaces and provide rail information.