Contact Us

Arriva Trains Wales welcomes feedback and comments from our passengers as it helps us to improve our services.

Our aim is to look after you during your journey by providing you with the best service and by listening to every comment you may have.

To do this we listen to your views, and have put in place clear guidelines about how to contact us and how we will respond. You can see these guidelines in our Service Level Agreeement.

If you would like to get in touch with us, the easiest way is to use our online feedback form, as it ensures your comments are filtered to the correct department.

Arriva Trains Wales
St. Mary's House
47 Penarth Road
Cardiff
CF10 5DJ

Tel: 0845 6061 660 (To conduct your enquires in Welsh please press option 1)
Email: customer.relations@arrivatrainswales.co.uk

For train times and fares call:
08457 48 49 50 (24hrs National Rail Enquires Line)
0845 60 40 500 (National Rail Enquiries Welsh Language Service)
0845 60 40 500 (Welsh Language Service)

For ticket reservations:
0870 9000 773
Or Buy Your Tickets online

For recruitment enquiries:
Email: recruitment.jobs@arrivatw.co.uk - Detailing your name, telephone number and the reason for your enquiry
Tel: 02920 720692
Currently we do not acknowledge unsuccessful applications. If you have not heard from us within three weeks of the closing date of the position you have applied for, we regret that your application has been unsuccessful.

For a timetable or leaflet distribution:
0870 9000 772

For assistance for customers with disabilities:
0845 300 3005
0845 6050600 (Textphone)