• Passengers' Charter

    The Charter is a statement of our commitment to provide the safe and high quality service you have the right to expect. We publish it so that you know the standards we are determined to achieve. We are committed to providing our customers with a high quality service and have set out our aims and details about our procedures in our Passengers' Charter.

    We intend to provide the best possible standard of service to you so if at any time you are not satisfied with the service we provide, please contact us with your thoughts. To provide feedback, customer comment forms are available from any of our ticket offices.


     

  • Passenger's Charter IMGPassenger's Charter

    This Charter is a statement of our commitment to provide the safe and high quality service you have the right to expect. We publish it so that you know the standards we are determined to achieve.

    Click here to download the PDF (Adobe Acrobat PDF)

    Click here to download the Welsh Passenger Charter (Adobe Acrobat PDF)