• Lost Property

    It's annoying when you lose something, but don't worry, we'll do all we can to try and help reunite you with any lost items.

    If you think you've left an item of property on a train operated by Arriva Trains Wales, or at one of our stations, please contact our Lost Property Office and give us as much details as possible about the item and the train service or location that it was left on. You can contact us by:

    Email IconEmail
    lost.property@arrivatrainswales.co.uk    



    Telephone IconTelephone
    0845 606 1660

     

    Mail IconNewport Lost Property Office
    Newport Train Station
    Queensway
    Newport
    NP20 4AX

    Clock IconOpening hours
    Mon to Fri: 10am to 4pm
    Sat to Sun: CLOSED
     

     

    All items of lost property are kept at our Lost Property office at Newport Railway Station. Customers should allow up to 10 working days from the day they are lost for the property to be received at this office and logged.

    Items are stored for up to 12 weeks, after which they are sent to charity. Release fees will apply, and these vary depending on the item.

    Our Lost Property Helpline, 0845 606 1660. keeps an inventory of all lost property items recovered at the Newport lost property office.  The more information you can give about an item, and when and where it was lost, the easier it will be to identify.

    If an item is confirmed to be yours, then you will need to pay for the release fee by calling 0845 606 1660 and then arrange collection in one of the following ways:

    1. Collect the item in person (Newport lost property office is open Monday to Friday between 10am and 4pm).
    2. Arrange for the item to be collected by any courier.
    3. Send a stamped addressed envelope (empty) to Newport Railway Station.

    Please note:
    1. Items CANNOT be sent by train.
    2. We cannout accept cheques as a form of payment for release fees. 

    * Further information and confirmation of the holding fee cost is available from the Customer Relations department, 0845 606 1660, Mon to Sat 0800-2000, Sun 1100-2000