• Live Service Information

    Journey Check 
    Journey Check is a dedicated web page which displays all current service and line incidents, details of any disruption to your route or train, station arrivals and departures and track engineering works on the Arriva Trains Wales network.

    Journey Check Mobile 
    Check your train journey on your Android, Blackberry, iPhone or Windows Smart phone – and for free! There's no need to download an app – simply visit and bookmark www.journeycheck.com/arrivatrainswales on your smart phone today.

    Journey Check Alerts
    Our free service, Journey Check Alerts, enables you to automatically receive e-mails reporting the status of your chosen Arriva Trains Wales services, at the times you need it most.

    Departure Boards
    Want to check your train is running on time? Here you can check 'real time' departure and arrival information.

    Planned Service Alterations
    Check if there are service alterations, which may affect your journey, due to essential track maintenance and planned engineering works.

    Leaves on the Line
    “Leaves on The Line” is now recognised as a serious safety and performance issue, which disrupts rail services during the Autumn.

    Winter Travel Advice
    If you're travelling with us this winter, here are a few useful tips for a safe and comfortable journey.

    Passenger Information During Disruption
    Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly.

    As a result, ATOC have produced an Approved Code of Practise that sets out high-level guidance about generic good practice in the provision of information to customers during disruption. It provides individual operators with a framework that they can tailor according to local circumstances.

    View the Code of Practice (Adobe Acrobat PDF)

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