Connecting you to what's important
 

Chepstow

Click here for route planning around the station including maps and platforms. Please note: you will be redirected to the National Rail Enquiries website.


Station Information

Address:

Chepstow station
Station Road
Chepstow
Monmouthshire
NP16 5PD

Station Opening Hours:

Staffing Level:
Part Time
CCTV:
Yes

Ticket Office Opening Hours:
Monday 06:00 to 15:30 Friday 06:00 to 19:00 Saturday 07:00 to 13:30
Self Service Ticket Machine:
No
Prepurchase Ticket Collection:
Yes
TeleSales:
No
Oyster PrePay:
No
Penalty Fares Information:
Applicable Operators: Arriva Trains Wales, CrossCountry

Customer Service

Customer Service Phone Number:
Customer Service Fax:
Customer Service Postal Address:
Customer Service URL:
Customer Service Email:

Left Luggage and Lost Property

Left Luggage:
No
Lost Property:
Yes
Lost Property Phone Number:
03333 211 202
Lost Property Email:
Lost Property Note:

First Class Lounge:
No
First Class Lounge Note:
Seating Area:
Yes
Waiting Room:
No
Women Only Waiting Room:
No
Trolley Opening Hours:
Trolley Note:
Refreshment Facilities:
Yes
Refreshment Facilities Note:
Café
Toilets:
Yes
Baby Changing Opening Hours:
Baby Changing Note:
Showers:
No
Pay Phones:
No
Public Wifi:
No
Web Kiosk:
No
Shops:
No

Helpline:
Helpline Primary Telephone Number:
Helpline Primary Minicom Number:
Customer Help Points:
Yes
Staff Help:
No platform staff available. Assistance is provided by the Conductor on the train.
Accessible Ticket Machine:
No
Accessible Booking Office Counter:
No
Induction Loop:
Yes
Ramp For Train Access:
Yes
Accessible Taxis:
No
Accessible Public Telephones:
No
National Key Toilets:
No
Step Free Access Coverage:
No Part Of Station
Step Free Access Note:

Platform 2 (for Newport) is not accessible to wheelchair users due to a stepped footbridge.

The nearest fully accessible stations are Lydney and Severn Tunnel Junction.

Impaired Mobility Set Down:
No
Disabled Parking:
No
Accessible Car Park Equipment:
No
Wheelchairs Available:
No

Minimum Connection Time (mins):
Cycle Storage Available:
No
Replacement Rail Service Location:
Rail replacement services depart from the station entrance, unless otherwise stated on the station poster boards.
Taxi Rank:
Yes
Taxi Rank Hours:
Taxi Rank Note:

There is a taxi rank outside the front of the station. 

Bus Services:
No
Metro Services:
No
Car Hire:
No
Cycle Hire:
No

Chepstow Station Car Park

Operator:
Arriva Trains Wales
Phone Number:
03333 211 202
Email Address:
Open Hours:
Monday-Sunday 24 hours
Spaces:
11