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Cardiff Queen Street

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Station Information

Address:

Cardiff Queen Street station
Station Terrace
Cardiff
South Glamorgan
CF10 4EY

Station Opening Hours:

Staffing Level:
Full Time
CCTV:
Yes

Ticket Office Opening Hours:
Monday-Friday 07:00 to 20:00 Saturday 08:00 to 21:00 Sunday 10:00 to 17:30
Self Service Ticket Machine:
Yes
Prepurchase Ticket Collection:
Yes
TeleSales:
No
Oyster PrePay:
No
Penalty Fares Information:

Customer Service

Customer Service Phone Number:
Customer Service Fax:
Customer Service Postal Address:
Customer Service URL:
Customer Service Email:

Left Luggage and Lost Property

Left Luggage:
No
Lost Property:
Yes
Lost Property Phone Number:
03333 211 202
Lost Property Email:
Lost Property Note:

First Class Lounge:
No
First Class Lounge Note:
Seating Area:
Yes
Waiting Room:
No
Women Only Waiting Room:
No
Trolley Opening Hours:
Trolley Note:
Refreshment Facilities:
Yes
Refreshment Facilities Note:
Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
Toilets:
Yes
Baby Changing Opening Hours:
Baby Changing Note:
Showers:
No
Pay Phones:
Yes - Cards and Coins
Public Wifi:
No
Web Kiosk:
No
Shops:
No

Helpline:
Helpline Primary Telephone Number:
Helpline Primary Minicom Number:
Customer Help Points:
No
Staff Help:
Help provided by on train staff outside staffing hours.
Accessible Ticket Machine:
Yes
Accessible Booking Office Counter:
Yes
Induction Loop:
Yes
Ramp For Train Access:
Yes
Accessible Taxis:
No
Accessible Public Telephones:
No
National Key Toilets:
No
Step Free Access Coverage:
Whole Station
Step Free Access Note:

All platforms accessible by lift.

Impaired Mobility Set Down:
No
Disabled Parking:
No
Accessible Car Park Equipment:
No
Wheelchairs Available:
No

Minimum Connection Time (mins):
Cycle Storage Available:
Yes
Cycle Storage Sheltered:
No
Cycle Storage CCTV:
Yes
Cycle Storage Location:

to the right of the station front 

Cycle Storage Spaces:
10
Replacement Rail Service Location:
Use bus stops outside the station
Taxi Rank:
No
Taxi Rank Hours:
Taxi Rank Note:
Bus Services:
Yes
Bus Services Note:

Limited service from stop outside station Mondays to Fridays

Metro Services:
No
Car Hire:
No
Cycle Hire:
No