The safety of our passengers is paramount - here are a few things to remember to stay safe.
You should buy your train tickets well in advance of travel, which will save you having to queue at the booking office on the day. There will be revenue protection officers at the station and ticket barriers will be in use.
You should buy return tickets for your journey so that you won’t have to queue for tickets before entering the queuing system when returning to the station – this also saves you a bit of money, as it’s often cheaper than buying two single tickets.
Some services are closed or not available for seat reservations on event days, as we cannot guarantee that you will be able to get your reserved seat.
If you need assistance when travelling by train then please visit our Assisted Travel page
You should check for details of engineering work that may affect your train journey to and from Cardiff
Passengers travelling to an event in Cardiff on a chartered train need to obtain the following information from the Charter organiser before travelling:
Charter trains must depart at their booked time, so we won’t be able to hold it if you’re not on board when the train is due to leave.
There are some events when alcohol consumption on trains and at stations is not permitted. If this is the case we’ll advertise this nearer the event with support from the British Transport Police.
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