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  • How can you help to tackle railway crime?

    British Transport Police valleys Patrol 535x200 IMG 

    To put right the consequences of criminal activity on the railway costs a lot of money: money that ultimately has to be reflected in the cost of a ticket.

    It costs us as a company:

    • between £1,000 and £8,000 to re-paint and refurbish a carriage, depending on the amount of damage
    • £350 to replace one seat
    • £300 to replace one window
    • £250 to replace one table
    • £60 each to replace the fold-down tables on the back of seats.

    What are we doing about it?
    In recent years, we have worked closely with the Welsh Government, local authorities and the British Transport Police to make our stations and trains safer for passengers and staff.

    CCTV Cameras
    Many stations are fitted with CCTV cameras and our fleet of trains is presently being equipped with state of the art CCTV cameras, which monitor the interior of carriages.

    They also provide a driver's eye view in front of the train. Images can be downloaded and used as evidence when required by the British Transport Police.

    Police Community Support Officers
    In April 2006, the Welsh Government, in partnership with Arriva Trains Wales and the British Transport Police, introduced 21 Police Community Support Officers onto the network. A new Police Station has also been opened on Pontypridd Railway Station.

    Based at Swansea, Cardiff, Pontypridd, Newport, Shrewsbury, Rhyl and Bangor, these officers are engaging with local communities to understand local issues.  They are also providing high visibility station and train patrols where required.

    Since their introduction, the Pontypridd team has undertaken more than 3000 train and station patrols. To date, more than 1000 people have been ejected from stations for loitering or having no intention to travel.

    Neighbourhood policing and understanding the issues affecting local communities are key to resolving problems when they occur.  Learn more about the daily work of the PCSO team and see how you can help reduce crime and anti-social behaviour where you live by clicking here.

    How can you help?
    Report crime - please don't ignore it. If you see any incident on the railway, or are suspicious about activity on a train or platform, please report it immediately to the British Transport Police free on 0800 40 50 40.  You can call 24 hours a day, seven days a week.

    Alternatively, for non-urgent enquiries, you can email the Neighbourhood Policing Team to report incidents such as youths loitering on stations or anti-social behaviour. The email address is

    If you have any information about anyone who may have committed a crime on the Crimestoppers logo railway but you wish to remain anonymous, you can telephone Crimestoppers in complete confidence. You may be entitled to a cash reward. 

    Trackside litter, fly-tipping and overgrown vegetation
    If you spot any damage to trackside safety fencing or are concerned about fly-tipping and overgrown vegetation, please contact the Network Rail National Helpline on 08457 11 41 41.