You must carry this ticket with you at all times and have it available for inspection or to use automatic ticket barriers. Keep your ticket safe. It is your ticket, not the receipt for it, which gives you the right to travel. If you board any of our trains without a ticket, at a station where ticket buying services are available, you may only be sold full fare tickets by available on-train staff or Unpaid Fares facilities at selected destination stations. This means that railcard savings, lower priced or discounted fares may not be available.
Please note: On train staff may not always be available to retail tickets on board due to other on-board duties.
The exceptions to this are:
These rules are set out in the National Rail Conditions of Travel and Railway Bye Laws 2005.
Where can I buy tickets? There are a number of ways that you can buy train tickets for any journey with us:
How to buy your ticket
If you need information or advice to help you choose the correct ticket, including any restrictions on when the ticket is available, please ask our staff at ticket offices or check our website.
National Rail Conditions of Carriage
There are National Conditions that apply to the sale and use of rail tickets. If you would like more information, a copy of the ‘National Rail Conditions of Travel’ booklet, is available from the National Rail website:
If your ticket is in breach of the terms and conditions associated with the ticket type, your ticket will be invalid and you will be asked to purchase a new ticket or pay an excess fare. Please read the terms and conditions of your ticket carefully before boarding the train and check for any restrictions that may apply. Details of the ticket types available can be found at
What should I do if I have forgotten my photocard and/or season ticket?
You should buy a daily ticket to cover your journey before travelling. You may then apply for a refund on this daily ticket at the ticket office where you buy your season ticket. Only two such refund applications will be considered in a 12 month period and you may be charged an administration fee.
The ethos of Arriva Trains Wales is to collect the correct revenue that we are contractually due from all our passengers. We recognise however there is a small minority of passengers who will deliberately attempt to evade payment. You can read more about our Revenue Enforcement Policy here.
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