Trains Wales/Trenau Arriva Cymru Limited
Please read the following in relation to
www.arrivatrainswales.co.uk pages carefully before you start to use our site.
This website is operated by Arriva Trains Wales/
Trenau Arriva Cymru Limited (“Arriva Trains Wales”, “we”, “us”), a company
registered in England and Wales under company number 04337645, with its
registered office at St. Mary's House, 47 Penarth Road, Cardiff, CF10 5DJ. Arriva Trains Wales is a subsidiary company
of Arriva plc.
Customers using this website are advised that those
pages with a web address prefixed by www.arrivatrainswales.co.uk - are managed
by Arriva Trains Wales/ Trenau Arriva Cymru Limited (“Arriva Trains Wales”,
“we”, “us”) and, as such, Arriva Trains Wales is responsible for the content,
these pages. Please read the Website Terms & Conditions below in relation
relation to any personal data collected and cookies used by Arriva Trains Wales
in this regard.
website www.arrivatrainswales.co.uk including domains arrivatrains.wales, trenauarriva.cymru (“our site”, “site”), whether as
a guest or a registered user. Use of our
site includes accessing, browsing, or registering to use our site.
By using our site, you confirm that you accept
accept and agree to be bound by the National Rail Conditions of Travel and
acknowledge that any other agreements between you and us are superseded with
respect to this subject matter. If you
please do not use this site. By
continuing to use the site you are deemed to accept and be bound by the terms
of use and, if you buy tickets online, by the National Rail Conditions of Travel
(as amended from time to time).
sole discretion and your continued use of the site after such changes are made
will indicate your agreement to those varied terms. Please check this page from time to time to
take notice of any changes we made, as they are binding on you. For the purposes of the
Arriva Trains Wales and any reference to "you" or "your"
means you, the user.
may update our site from time to time, and may change the content at any
time. However, please note that any of
the content on our site may be out of date at any given time, and we are under
no obligation to update it. We do not
guarantee that our site, or any content on it, will be free from errors or
read the following in relation to www.buytickets.arrivatrainswales.co.uk or
The booking engine transactional pages - those
with a web address prefixed by www.buytickets.arrivatrainswales.co.uk - are,
meanwhile, managed by Trainline.com Limited ("Trainline") and, as
such, your use of this part of the website should be in accordance with Trainline's
Website Usage Policy.
Customers purchasing a ticket(s) for travel are
advised that they are entering into a contract with Trainline in accordance
with the Terms
and Conditions relating to the Online Purchase of Tickets below and that, in
these cases, any queries regarding the purchase of the ticket(s) should be
directed to Trainline. The Trainline Privacy
Policy shall apply in relation
to any personal data collected and cookies used by Trainline in this regard.
We are committed to protecting your privacy and
making our site accessible to all users.
processing and you warrant that all data provided by you is accurate.
Our site is
made available free of charge.
We do not
guarantee that our site, or any content on it, will always be available or be
uninterrupted. Access to our site is
permitted on a temporary basis. We may
suspend, withdraw, discontinue or change all or any part of our site without
notice. We will not be liable to you if
for any reason our site is unavailable at any time or for any period.
responsible for making all arrangements necessary for you to have access to our
site. You are also
responsible for ensuring that all persons who access our site through your
and conditions, and that they comply with them.
Our site is
directed to people residing in the United Kingdom. We do not represent that
content available on or through our site is appropriate or available in other locations.
We may limit the availability of our site or any service or product described
on our site to any person or geographic area at any time. If you choose to access our site from outside
the United Kingdom, you do so at your own risk.
Your account and password
choose, or you are provided with, a user identification code, password or any
other piece of information as part of our security procedures, you must treat
such information as confidential. You
must not disclose it to any third party.
We have the
right to disable any user identification code or password, whether chosen by
you or allocated by us, at any time, if in our reasonable opinion you have
We are the
owner or the licensee of all intellectual property rights in our site, and in
the material published on it. Those works are protected by copyright laws and
treaties around the world. All such rights are reserved.
print off one copy, and may download extracts, of any page(s) from our site for
your personal use and you may draw the attention of others within your
organisation to content posted on our site.
You must not
modify the paper or digital copies of any materials you have printed off or downloaded
in any way, and you must not use any illustrations, photographs, video or audio
sequences or any graphics separately from any accompanying text.
(and that of any identified contributors) as the authors of content on our site
must always be acknowledged.
You must not
use any part of the content on our site for commercial purposes without
obtaining a licence to do so from us or our licensors.
retain ownership of all copyright in data you submit to this website. You grant
us a world-wide exclusive, royalty-free, non-terminable licence to use, copy,
distribute, publish and transmit such data in any manner.
Limitation of our liability
We exclude, to the fullest extent permissible by law, all liability for
any loss or damage (including indirect loss, consequential loss, loss of
profit, data, revenue, business opportunity, anticipated savings, goodwill or
reputation) whether in contract, tort or otherwise arising out of or in
connection with this website, inability to access this website, or any websites
linked to this website.
We do not guarantee that our site will be secure or free from bugs or
responsible for configuring your information technology, computer programmes
and platform in order to access our site. You should use your own virus
You must not
misuse our site by knowingly introducing viruses, trojans, worms, logic bombs
or other material which is malicious or technologically harmful. You must not
attempt to gain unauthorised access to our site, the server on which our site
is stored or any server, computer or database connected to our site. You must
not attack our site via a denial-of-service attack or a distributed denial-of
service attack. By breaching this provision, you would commit a criminal
offence under the Computer Misuse Act 1990. We will report any such breach to
the relevant law enforcement authorities and we will co-operate with those
authorities by disclosing your identity to them. In the event of such a breach,
your right to use our site will cease immediately.
Linking to our site
You may link
(but in no way replicate) to our site, provided you do so in a way that is fair
and legal and does not damage our reputation or take advantage of it. Linking to our site indicates that you accept
You must not
establish a link in such a way as to suggest any form of association, approval
or endorsement on our part where none exists.
You must not
establish a link to our site in any site that is not owned by you.
must not be framed on any other site, nor may you create a link to any part of
our site other than the home page.
the right to withdraw linking permission without notice.
Third party links and
resources in our site
site contains links to other sites and resources provided by third parties,
these links are provided for your information only.
We have no
control over the contents of those sites or resources.
If you are a
formation, are governed by English law. You and we both agree to that the
courts of England and Wales will have non-exclusive jurisdiction. However, if
you are a resident of Northern Ireland you may also bring proceedings in
Northern Ireland, and if you are resident of Scotland, you may also bring
proceedings in Scotland.
If you are a
non-contractual disputes or claims) are governed by English law. We both agree
to the exclusive jurisdiction of the courts of England and Wales.
us, please email email@example.com
© Copyright 2018 Arriva Trains Wales
» Media Centre
» Bilingual Policy
» Terms and Conditions
» Cookies Policy
» Modern Slavery Statement
» Gender Pay Gap Report 2017