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  • Arriva Trains Wales Directors

    Our senior management team are the people ultimately responsible for ensuring you receive the very best service.

    Ian Bullock Tom Joyner - Managing Director 
    Tom joins ATW from London Midland, where he was Passenger Services Director and brings with him 20 years’ experience in the rail industry.
    Tom joined London Midland in 2013 and has led a team of 2,000 people to transform the 60 million passenger journeys made every year. His efforts led to London Midland being given the accolade of Britain’s most improved organisation for customer service by the Institute of Customer Service. His previous roles include working in the field of future rail systems at Network Rail and before that holding board and leadership roles within the First Group and National Express Train Operating Companies. 
    Mike Tapscott   Mike Tapscott - Projects Director 
    The Projects Director is responsible for leading the ATW part of the major projects of Valleys Line Electrification, Cardiff Area Signalling Renewal (CASR) and Property. 
    Sam Hawkins  Sam Hawkins - Finance & Commercial Director
    Sam is responsible for the company's financial, payroll, procurement, IT and commercial functions. 
    Simon Hughes  Simon Hughes - Engineering Director
    Our Engineering Director has overall responsibility for all aspects of Arriva Trains Wales robust fleet maintenance programme.
    Steve Tyler  Steve Tyler - Operations and Safety Director
    Responsible for the day to day operational side of the company, including the safety function and performance management. 
    Lynne Milligan  Lynne Milligan - Customer Services Director
    Lynne Milligan is responsible for our customer-facing on-train and station staff in addition to the development of the property portfolio.
    Gareth Thomas   Gareth Thomas - Human Resources Director
    Gareth Thomas is responsible Human Resources department, which is responsible for employee relations, training and recruitment for the company