• SailRail Frequently Asked Questions

    When can I buy tickets?
    SailRail Ferry reservations to Ireland are open 12 weeks in advance.


    Where can I buy tickets?
    You can buy SailRail Tickets

    Please note: SailRail tickets can only be picked up at a UK station or delivered to a UK address. Tickets CANNOT be picked up at a Irish rail stations to delivered to an Irish address.

    What types of tickets are available? 

    Advance – Available for sale until 18.00 the day before departure, mandatory reservations required on trains and ferry with limited availability so advisable to book well in advance of travel.

    Standby – Available up to and including the day of departure. A mandatory reservation is required the ship so tickets are only available through a booking office.


    How are my SailRail tickets delivered? 

    By Post:
    Please allow 7 working days for your tickets to be delivered, if purchased online or by telephone.

    We only allow First Class postal delivery to be chosen as a ticket delivery method if the day you plan to travel is 7 working days away or more. This is to ensure that enough time is left for the tickets to be delivered to you. If your tickets have not been received after 7 working days, please contact us.

    SailRail tickets can only be delivered to a UK address.

    By Self Service machine:
    Tickets can be collected from any UK station with self-service facilities, not just the station you're travelling from. You can collect two hours after booking or anytime later up to the departure time of the connecting train.

    For collection, you will require:

    1. Credit / debit card used to make the booking.

    2. Ticket Collection Reference given to you when the booking was made.


    How much time should I leave for my connection between train and ferry?

    We recommend you leave at least 30mins connection time between journies.


    How can I transfer from the ferry port to the City Centre when Travelling with Stena Line? 

    For customers arriving in the Stena Line Terminal 2 building at Dublin Port, off the 02:30 and 13:50 sailings from Holyhead, a Morton’s coach will be waiting to transfer them to Dublin City Centre, stopping en-route at Connolly DART Rail Station and at the Morton's coach bus stop in Westmoreland Street. The coach will also call at Dublin Heuston Station on the journey from the port only.

    Tickets can be purchased onboard the coach at Dublin Port.

    Please note that the below timetables and prices are indicative of the services available at Dublin. Please check for any changes directly with the operator by visiting the below links:

    www.dublisbus.ie - Buses within Dublin city and county
    www.irishrail.ie Country wide train services
    www.buseirann.ie Country wide bus services

    Departing from Stena Line Terminal to Dublin City Centre 
    Holyhead dep 02:30 08:55 13:50
    Dublin Port arr 05:45 12:10 17:05
     
    Dublin Port (Stena Line Terminal) dep 06.00 12:30 17.20
    Dublin (Connolly DART Station) arr 06:10 12.40 17.30
    Dublin (Westmoreland Street) arr 06:20 13.00  17.45
    Dublin (Heuston Station) arr 06:30 18.00

    Dublin Port to Connolly Station or Westmoreland Street
    Adult single: €2.50
    Child (4-15yrs) single: €1.25
    Infants (0-3yrs) free

    For passengers travelling from Dublin Port to Heuston Station, the fare is:
    Adult single: €4.00
    Child (4-15yrs) single: €2.00
    Infants (0-3yrs) free

    Morton's coach departs daily at 07:15 & 19:45 from their bus stop (coloured red and white) located on Westmoreland Street outside O'Brien's Sandwich Bar and opposite the Westin Hotel. No pick up available from Dublin Connolly or Heuston stations.

    Departing from Dublin City Centre to Dublin Port 
    Dublin (Westmoreland St) dep. 07:15 14:00 19:45
    Dublin Port (Stena Line Terminal No 2) arr.
    check-in
    07:35
    07:40
    14:20
    14:25
    20:05
    20:15

     
    Dublin Port dep. 08:20 15:10 20:40
    Holyhead arr. 11:35 18:40 00:30

    Dublin Port
    Adult single: €2.50
    Child (4-15yrs) single: €1.25
    Infants (0-3yrs) free


    How can I transfer from the ferry port to the City Centre when Travelling with Irish Ferries? 

    Arrival in Dublin – Arriva Trains Wales are not responsible for the bus information or running times.

    All Irish Ferries arrivals and departures at Dublin Port are served by a private bus service 7 days a week. The journey time between both Dublin Port and Dublin Bus Áras (Central Bus Station) and also between Dublin Bus Áras and Heuston Station (Mainline Rail Station) each takes approximately 15 minutes in normal traffic conditions.ublin Port is served by public bus 7 days a week. The journey time between Dublin Busarus (Central Bus Station) and Dublin Port takes about 15 minutes in normal traffic conditions. Standard fares are €2.50 per adult and €1.25 per child. Exact fares in Euro are required.. 

    View Irish Ferries Website for Express Bus Transfer Timetable (Adobe Acrobat PDF)

    Related Links 
    www.dublisbus.ie- Buses within Dublin city and county
    www.irishrail.ie Country wide train services
    www.buseirann.ie Country wide bus services


    When can I travel?
    Services are open for reservations 12 weeks before the date of travel.

    Outward rail travel is valid on the date shown on the ticket only.

    Ferry travel is valid on the ferry route shown on your ticket only.

    If you travel on a different ferry to that booked, your ticket will be invalid and a full single fare will be payable.


    Which routes can I travel on?
    Available for standard class travel from any station in the UK to and from Dublin via Holyhead.

    Available for standard class travel from any station in the UK to and from Rosslare via Fishguard.

    Available on all rail operators’ services.

    Please note: If you would like to travel from the UK to Belfast via Stranraer, please visit First ScotRail’s website for further information. 

    If you would like to travel from the UK to Holland via Harwich, please visit the Stena Line website for further information.


    Which Irish stations can I travel to?
    SailRail tickets are available to most stations in Ireland.


    Do I need to book in advance?
    SailRail tickets are available up to 12 weeks in advance and up to 2 hours before the departure time of your train. It’s best to purchase your SailRail ticket as soon as possible to ensure you have a reservation for Stena Line and Irish Ferries services.

    For online and telephone sales, SailRail tickets must be purchased by 6pm the day before travel.

    For ticket office sales, SailRail tickets must be purchased at least 2 hours before the departure time of the train.


    Is the ticket subject to availability?
    Yes. SailRail is subject to availability based on ferry capacity only.


    Do I need to make a reservation?
    Yes. Reservations are compulsory on Stena Line and Irish Ferries services and on all Advance train journeys. A place will be booked on the ferry for you at time of purchase.

    Failure to obtain a reservation may result in you not being allowed to board the vessel.

    Reservations are not required for the train when travelling on Standby tickets but mandatory for the ferry.


    How can I found out if my train is running on time?

    For train times in the UK please visit www.nationalrail.co.uk or call +44 (0) 8457 48 49 50.

    For train time in Ireland please visit www.irishrail.ie or call +353 1 8366222


    How can I find out the most up-to-date information on ferry sailings?
    All passengers en route to the port are advised to call Ferrycheck up to 24 hours before their journey.

    Stena Line:
    Call +44 (0) 8705 755 755 when travelling to Ireland.
    Call +353 (0)1 204 77 99 when travelling to Britain.

    Irish Ferries:
    Call +44 (0) 8717 300 400 when travelling to Ireland.
    Call +353 (0)818 300 400 when travelling to Britain.


    When do I need to check in?
    For Fishguard:  At least 30 minutes before the advertised departure of Ship or immediately after the arrival of the connecting train, whichever is later.

    For Holyhead: At least 30 minutes before the advertised departure of Swift/HSS/Ship.

    For Dublin: At least 30 minutes before the advertised departure of Swift/HSS and 30 minutes for the Super Ferry.

    For Rosslare: At least 30 minutes before the advertised departure of Ship or immediately after the arrival of the connecting train, whichever is later.


    What do I need for check in?
    Stena Line and Irish Ferries has introduced passenger registration systems. ALL passengers must complete a boarding card prior to check-in.


    Do I need my passport or identification?
    You do not require a passport to travel to Ireland however you must show a form of identification when check-in for the ferry journey. Stenaline and Irish ferries will accept the following forms of identification:

    • Driving License,
    • Utility Bill
    • Bank Card
    • Birth certificate (only for children under the age of 18)

    If you are NOT a UK Resident or do not hold a UK Passport, you will need to show your passport for check-in.


    Do Railcard discounts apply?
    No.


    Do child discounts apply?
    Yes. 50% discount for children aged 5 – 15.
    Under 5’s travel free and do not require a ticket. However, they must be issued with a reservation for the sailing to/from Holyhead and Fishguard. This can be obtained from station booking office or by calling telesales on 0870 9000773 when purchasing the Adult tickets.


    Can a child under 16 travel on their own? 

    No. Unaccompanied children under sixteen will not be carried by the ferry operators. If a child attempts to travel without an adult, they will not be allowed to board the ship.


    Can a child under 18 travel on their own?
    16 and 17 years old are only allowed to travel unaccompanied if they have a letter of consent from their parent or guardian. If a child attempts to travel without a letter of consent from their parents or guardian, they will not be allowed to board the ship.


    Do group discounts apply?
    No.


    Can I upgrade to First Class?
    No. Any customers wishing to travel First Class should purchase separate rail and ship tickets. Some train companies allow discounted upgrades on weekends.


    I didn’t use my SailRail ticket – Can I get a refund? 

    If you have purchased a SailRail Advance Ticket, there are no refunds. However, where a ferry operator cancels a service due to inclement weather, an exception may be made.

    If you have purchased a SailRail Single Ticket, you can get a refund subject to a £10 administration fee on unused tickets surrendered up to 28 days after the expiry of the ticket.


    I need to change the date or time of my SailRail ticket - Can I do this?
    Yes, as long you contact us by 20.00 on the day before departure. A £10 administration fee will be charged.


    Can I break my journey?
    No. You cannot break the journey from your departure station to Holyhead or Fishguard except for connection purposes.


    Can I take a bike with me?
    Yes, you can take a bike with you, subject to availability on trains. Reservations are required for the train. You can reserve a place for your bike at your nearest staffed station after purchasing your tickets.

    Stena Line: Bikes can be taken onto the ferry at a cost of £5.00 each way, which is payable at the ferry terminal. Reservations are not required.

    Irish Ferries: Bikes can be taken onto the ferry at a cost of £9.00 each way, which is payable at the ferry terminal. Reservations are not required.

    Bikes on Irish Rail services: Please visit www.irishrail.ie/your_journey/bicycle_information.asp for further information.


    Can I take a dog with me?
    UK Train operators: Yes, but dogs must be kept on a lead at all times unless contained in a basket and must not endanger or inconvenience passengers or staff. Guide dogs and Assistance dogs are permitted to travel on all train services without restriction. For further information, please visit: www.nationalrail.co.uk/passenger_services/luggage_animals.html 

    Irish Ferries: No, only Guide dogs are allowed in passenger area. Reservations are not required.

    Stena Line HSS: No, only Guide dogs are allowed in passenger area. Reservations are not required.

    Stena Line Super Ferry: Guide dogs are allowed in passenger area. Any other dogs will be asked to be put in dedicated kennel area on the car deck.

    Irish Rail: Guide dogs and Assistance dogs are permitted to travel on all Iarnród Éireann Intercity, Commuter and DART Services without restriction. Yes, but dogs must be kept on a lead at all times unless contained in a basket and must not endanger or inconvenience passengers or staff.

    For further information, please visit: www.irishrail.ie/home/faq.asp?faq_id=86#86