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  • How do you deal with service disruption?

    Arriva Trains Wales knows that the provision of information about train services experiencing disruption is a priority for customers and is an area we focus on.  

    The rail industry has produced an Approved Code of Practice which sets out high-level guidance and good practice in providing information to customers during disruption. Arriva Trains Wales uses this Code of Practice as a framework for delivering timely, accurate and consistent information to customers during disruption so that they can make well-informed travel decisions.

    You can read more about this and the improvements the industry is making to passenger information provision in our Passenger Information During Disruption Local Plan (Adobe Acrobat PDF).  

    The Association of train operating companies guidance and good practice can be viewed in the Approved Code of Practice