Response to NRPS Autumn 2016 Result |
27 January 2017
The National Rail Passenger Survey (NRPS), conducted twice a year by the rail industry Watchdog Transport Focus, reports that overall customer satisfaction with Arriva Trains Wales for Autumn 2016 wave was 82%. |
Browse on board Arriva Trains Wales to roll out free Wi-Fi across its services |
27 January 2017
Arriva Trains Wales has announced plans to introduce a free Wi-Fi service across many of its services. |
World’s first virtual reality platforms set to improve train passenger safety across Wales |
18 January 2017 A first of its kind ‘virtual reality cave’ featuring an interactive rail platform and computer generated passengers is being used by Arriva Trains Wales to improve passenger safety across its network. |
Arriva Club 55, Arriva Trains Wales’ popular off-peak return travel offer is back for the New Year! |
6 January 2017
Revised and easier to use for 2017, the popular Arriva Club 55 off-peak return journey ticket offer launches on Friday 6 January 2017.
|
Travel Advice: Passengers connecting to Southern Railway services |
1 December 2016
Due to the industrial action by drivers in the ASLEF and RMT unions, regrettably we expect Southern services to be severely disrupted on every day from Tuesday 6 December until further notice. |
ATW launches its new Winter timetables valid from 11 December 2016 |
11 December 2016 Arriva Trains Wales (ATW) is pleased to announce some important changes to its Winter timetables valid from 11 December 2016 which will result in some service timing and frequency improvements for many of its customers. |
Travel advice for Super Saturday 12 November 2016 |
09 November 2016 Travel advice - Train
services in the Cardiff area will be busy all day. All available trains will be
out on the network. |
Arriva Trains Wales Travel Advice for 5th November |
03 November 2016 Arriva Trains Wales is advising
passengers travelling to firework displays and to the rugby international on Saturday
5th November that all services in the Cardiff area will be busy. |
Smoke Free Zones introduced at Cardiff Central station |
03 October 2016
‘Smoke Free Zones’ have been introduced at the entrances to Cardiff Central station as part of a new scheme to improve the environment and offer support to customers and staff wishing to quit smoking. |
How the Consumer Rights act will affect compensation claims |
30 September 2016
From Saturday 1
October, the Consumer Rights Act (CRA) will start to apply to rail services
across the UK. |
Arriva Trains Wales running for Disability Sports Wales |
27 September 2016
Arriva Trains Wales has chosen Disability Sports Wales to be their chosen charity of the year and they will be encouraging their 140 strong team of runners this year to raise money towards this great organisation. |
Essential improvement work in the Manchester area, Sunday 18 December - Monday 2 January inclusive |
21 September 2016
Due to Network Rail
improvement work in the Manchester area, from Sunday 18 December to Monday 2
January inclusive, a rail replacement bus service will run between Warrington
Bank Quay and Manchester Piccadilly. |
Travelling in the South Wales area between Christmas and New Year? |
14 September 2016
Network Rail is undertaking essential modernisation work in the South Wales area which will affect both local Cardiff and Valleys services and mainline services (Arriva Trains Wales, GWR and Cross Country services between Newport and Bridgend.) |
Extra stops added to evening Cambrian Coastal line service |
6 September 2016
In response to requests from the public,
local stakeholders, from Monday 12 September 2016, the Arriva Trains Wales
19:00 Machynlleth to Pwllheli service will now stop all stations upon request.
|
Travel Advice for Monster Jam at Principality Stadium 3 September 2016 |
31 August 2016 Arriva Trains Wales will trial new queueing systems following this weekend’s Monster Jam event that will see Valley Line passengers depart from Cardiff Queen Street as opposed to Cardiff Central. |
Travel Advice to the National Eisteddfod of Wales, Abergavenny 29 July – 6 August 2016 |
12 July 2016
This year’s National Eisteddfod visits Abergavenny and there will be a free shuttle bus taking visitors between the station and the Eisteddfod visitor center.
|
Network Rail Improvement Work between Cardiff and Newport |
Due to Network Rail improvement work, on the weekend of 17-18 September and Sunday 16 October 2016, the railway line between Cardiff and Newport will be closed.
|
Network Rail Improvement Work Upgrading the Severn Tunnel |
From Monday 12 September to Friday 21 October 2016, the Severn Tunnel will be closed. |
Passengers on the Wales and England border urged to check before they travel ahead of railway upgrade work |
Passengers
are being urged to check before they travel between Newport and Shrewsbury as
Network Rail embarks on upgrade works over six consecutive weekends beginning
on 11 June. |
Prestatyn Station Adoption Scheme a Runaway Success Thanks to Local Volunteers |
6 June 2016
Arriva Trains Wales is highlighting the outstanding contribution made by local volunteers at Prestatyn railway station by nominating them in this year’s ‘Tidy Wales Awards’ organised by Keep Wales Tidy. |