No, however you are kindly requested to
carry out your own assessment of your scooter’s suitability based on the
principles set out above. Please also note that;
Where your journey might
involve more than one train operator, we advise that you check with our
Assisted Travel team that scooters can be conveyed on
the services of all operators you will be travelling with.
For safety reasons powered wheelchairs or scooters
must not exceed walking speed (3 – 4 mph) within the station and on the
Please ensure you stay clear of the
platform edge until the train has come to a complete stop at the station and
follow the instructions and guidance of station or on train staff at all times.
Do not attempt to board the ramp until the ramp is fully in position and you
are advised by a member of staff. Any luggage or shopping must be unloaded
before using the ramp
Some powered scooters can
into manageable sized components that are no larger or heavier than other
luggage regularly conveyed on trains. We will carry these models on all our
services. We kindly ask that each customer or their travelling companion
ensures that the scooter is folded ready for boarding prior to the trains
Station staff or conductors can offer assistance
with storage if you require it.
reasons it is not possible to remain seated in a the
journey therefore you must be able to walk to a nearby seat.
As space on our services is limited, wheelchair users will have priority over
the designated space.
We do not require
passengers to give more than 24 hours’ notice when booking through our
Assisted Travel team, but you can also book further in advance
if you prefer. We will always do what we can if you need to travel at
short notice, however if you can let us know your plans in advance, we will be
able to help you more effectively
Should you have any query regarding our
Mobility Scooter Policy, please contact our Customer Relations Team
on 03333 211 202 or email email@example.com.
© Copyright 2017 Arriva Trains Wales
» Media Centre
» Bilingual Policy
» Terms and Conditions
» Cookies Policy
» Modern Slavery Statement