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  • General Enquiries - Frequently Asked Questions

    General Enquiries - Tickets and Prices

    Common queries about buying tickets                                                                                                             

    How can I find the cheapest ticket for my rail journey?  You can search for and buy tickets for all rail journeys online here .                                                                                               

    Is there a Railcard suitable for my needs? Information on all national UK railcards and railcards exclusive to the Arriva Trains Wales network including how to buy one can be found here .

    I want to travel around your network. Is there a ticket I can buy that is valid for multiple journeys? Details about our Rover and Ranger tickets including Explore Wales can be viewed here      

    I'm going to Ireland. Can I buy a combined train and ferry ticket? You can rail and sail there. Find out more about Sail Rail here .                                                                                                                 

    Do you have any trains with first class accommodation? We operate a business class service between North and South Wales. Find out more about Business Class here .                                                         

    What group discounts do you offer? If you travelling as a group of 3 people or more you could save money with one of our group discounted tickets. More information is available here .       

    I have a concessionary bus pass. Can I use it on the train? Details of our concessionary travel arrangements are available here .                                                                                                                                           

    I've heard about mobile multi-flex. What is it and where can I buy it? Details of how to buy mobile multi-flex tickets and discounts on bulk ticket purchases can be viewed here .                

    For queries about anything else please get in touch via the following contact methods:  

    If you need a real-time response please get in touch with us via the telephone or Twitter

    Telephone:03333 211 202

    Twitter: Follow and tweet us @ArrivaTW

    We're available for real-time responses between 0800-2000 hrs Monday to Saturday and 1100 - 2000hrs on Sunday's.

    If you're not in a hurry for a reply please complete our General Enquires Form .

    Other Query

    For queries about anything else please get in touch via the following contact methods:  

    If you need a real-time response please get in touch with us via the telephone or Twitter

    Telephone:03333 211 202

    Twitter: Follow and tweet us @ArrivaTW

    We're available for real-time responses between 0800-2000 hrs Monday to Saturday and 1100 - 2000hrs on Sunday's.

    If you're not in a hurry for a reply please complete our General Enquires Form .

    Planning your Journey

    Common queries when planning a rail journey                                                              

    Where can I travel and when can I go? Use our online journey planning and ticket buying facility to plan any rail journey across the UK rail network. Buy your train tickets with Arriva Trains Wales - we don't charge booking or credit card fees.

    What can I bring with me? Do you have catering? All the info you need about the onboard experience including travelling with bikes is available on our Train Facilities page.                                                                                         

    Can I book assistance? Details of how we can help and ways to book is available on our Book Assisted Travel page.  

    What's available at the station? For details of what facilities are at our stations and to view a map of how to get around the station, please use our Station Search Tool.                                                                                            

    I'm going to a concert / match  by train - what happens? Details of what to expect if you attend an event using our services can be found on our Special Events page.

    For queries about anything else please get in touch via the following contact methods:  

    If you need a real-time response please get in touch with us via the telephone or Twitter

    Telephone:03333 211 202

    Twitter: Follow and tweet us @ArrivaTW

    We're available for real-time responses between 0800-2000 hrs Monday to Saturday and 1100 - 2000hrs on Sunday's.

    If you're not in a hurry for a reply please complete our General Enquires Form .

     

     

    Promotions

    Common queries about our special offers

    To find out first about any promotions or special offers that we may be running, register for our newsletter or visit Arriva Trains Wales News.

    For queries about anything else please get in touch via the following contact methods:  

    If you need a real-time response please get in touch with us via the telephone or Twitter

    Telephone:03333 211 202

    Twitter: Follow and tweet us @ArrivaTW

    We're available for real-time responses between 0800-2000 hrs Monday to Saturday and 1100 - 2000hrs on Sunday's.

    If you're not in a hurry for a reply please complete our General Enquires Form .

    Service alterations and Disruptions

    Common queries when train journeys are amended                                                                                           

    Is there any engineering work affecting my journey?  Details of engineering work planned on our network for the next 12 weeks are published here  Planned Service Alterations page  .                                       

    Where's my train?  You can check details of any alterations to today's Arriva Trains Wales services on our  Journey Check website  .                                                                                                                    

    I'm meeting someone at the station how can I check if the train is on time?    You can check real time departures and arrivals at our stations on our  Journey Check website  .

    For queries about anything else please get in touch via the following contact methods:  

    If you need a real-time response please get in touch with us via the telephone or Twitter

    Telephone:03333 211 202

    Twitter: Follow and tweet us  @ArrivaTW

    We're available for real-time responses between 0800-2000 hrs Monday to Saturday and 1100 - 2000hrs on Sunday's.

    If you're not in a hurry for a reply please complete our  General Enquires Form .

     

    Lost Property

    It's annoying when you lose something, but don't worry, we'll do all we can to try and help reunite you with any lost items.

    To help us reunite you with your property please visit our  Lost Property page  .

    For queries about anything else please get in touch via the following contact methods:  

    If you need a real-time response please get in touch with us via the telephone or Twitter

    Telephone:03333 211 202

    Twitter: Follow and tweet us  @ArrivaTW

    We're available for real-time responses between 0800-2000 hrs Monday to Saturday and 1100 - 2000hrs on Sunday's.

    If you're not in a hurry for a reply please complete our  General Enquires Form  .