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  • So why do I have to wait outside the station?

    The best way that we can safely manage the high number of customers is to implement crowd management procedures before and after the events, such as queuing systems and restricted movement within stations. We employ crowd management professionals to manage the flow of customers on the ground, and they are supported by a team of competent and experienced railway staff who provide customer assistance on the platforms, and coordinate the operation in the crowd management control centre. As you can imagine, if all the customers were permitted to enter the station without any form of crowd control there would be safety risks in terms of over-crowding on platforms, and customers being prevented from boarding their desired train services.