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  • How do you compensate passengers when things go wrong?

    If your journey has been delayed you may be entitled to compensation and details of our compensation scheme are outlined in our ' Passenger Charter ' which is available on our website and from all staffed Arriva Trains Wales stations. Passengers who have experienced a delayed journey can claim online here . If there is something you feel we could have done better in relation to areas of our business other than delays, our customer relations team will always do their best to help.