Am I entitled to compensation?
How do I make a claim?
How do you compensate passengers when things go wrong?
How much am I entitled to?
How will my compensation be paid?
Season Ticket Refunds (Weekly, Monthly and Annual Season Tickets)
What if I am not happy with the response from the Customer Relations team?
Who deals with complaints and enquiries?
Who do I contact if I want to comment about Arriva Trains Wales?
Why don't I get an immediate reply with a full and detailed explanation when I contact Arriva Trains Wales?
Your Refund rights
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