I brought a ticket but did not travel becasue of a delay or cancellation - Do I get money back?
I did not travel am I entitled to money back? - How do refunds work?
My train was delayed or cancelled so I had to travel on an alternative service/later train and arrived late - Do I get my money back?
I had a ticket and my train was on time but I was unsatisfied with the service - Do I get my money back?
I travelled am I entitled to money back?
Addionitional forms of compensation
Am I entitled to compensation?
How do I make a claim?
How do you compensate passengers when things go wrong?
How much am I entitled to?
How will my compensation be paid?
Season Ticket Refunds (Weekly, Monthly and Annual Season Tickets)
What if I am not happy with the response from the Customer Relations team?
Who deals with complaints and enquiries?
Who do I contact if I want to comment about Arriva Trains Wales?
Why don't I get an immediate reply with a full and detailed explanation when I contact Arriva Trains Wales?
Your Refund rights