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  • Can I take my powered scooter on board a train?

    Because scooters come in a wide variety of shapes and sizes, many have problems on trains, including: tipping backwards on ramps; being heavier than the ramp's safe working load; or being the wrong shape to manoeuvre safely inside a carriage. These problems mean that some scooters cannot be carried on trains. If you are a scooter-user who wants to travel by rail, we would ask you to contact Customer Relations on 0845 6061 660 or email customer.relations@arrivatrainswales.co.uk where we can advise you on our scooter permit scheme. Please remember to contact us to confirm that all the stations and trains you want to use are accessible. You can find information about individual stations and access by going here www.arrivatrainswales.co.uk/StationsMadeEasyList. If you require assistance, please let us know at least 24 hours in advance so we can ensure that we provide you the best possible quality of service.