Travel Advice

To make sure your travel goes as smoothly as possible on the day we've put together some handy tips

Passenger Safety

The safety of our passengers is paramount - here are a few things to remember to stay safe. 

• Please stand well back from the platform edge
• Allow passengers to get off the train before you board
• Please do not wave flags and banners on the platform, as they are distracting to the driver
• Dress appropriately for the weather – the queuing system is not under cover.

Buying a ticket  

You should buy your train tickets well in advance of travel, which will save you having to queue at the booking office on the day. There will be revenue protection officers at the station and ticket barriers will be in use. 

You should buy return tickets for your journey so that you won’t have to queue for tickets before entering the queuing system when returning to the station – this also saves you a bit of money, as it’s often cheaper than buying two single tickets. 

Reservations on trains 

Some services are closed or not available for seat reservations on event days, as we cannot guarantee that you will be able to get your reserved seat.

Passenger Assistance 

If you need assistance when travelling by train then please visit our Assisted Travel page 

Engineering Work 

You should check for details of engineering work that may affect your train journey to and from Cardiff

Charter Trains 

Passengers travelling to an event in Cardiff on a chartered train need to obtain the following information from the Charter organiser before travelling: 

• Where you need to queue for the return journey
  
• What time you need to be back at the station
  

Charter trains must depart at their booked time, so we won’t be able to hold it if you’re not on board when the train is due to leave.

Alcohol

There are some events when alcohol consumption on trains and at stations is not permitted.  If this is the case we’ll advertise this nearer the event with support from the British Transport Police.