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  • ATW Cambrian Railcard 2018Cambrian Railcard
    The Cambrian Lines Railcard offers at least one third off most individual Standard Class rail fares on the Cambrian Lines. The railcard costs £10.00 and is valid for one year. Holders of the Cambrian Lines Railcard are entitled to purchase most Standard Class rail fares for journeys Pwllheli - Aberystwyth- Machynlleth - Newtown - Shrewsbury (including from/to all intermediate stations) at a discount. Up to two accompanied children can travel with the card holder at a cost of £2.00 per child.

    Click here to download the English PDF (Adobe Acrobat PDF) 
    Click here to download the Welsh PDF (Adobe Acrobat PDF)







  • ATW HOW Railcard 2018Heart of Wales Railcard 
    The railcard is valid for journeys on Heart of Wales Line services between Swansea, Llanelli and Shrewsbury via Llandrindod Wells.

    It’s available to residents aged 16 or over in specific postcodes along the route of the Heart of Wales Line. The railcard costs £10.00 and is valid for one year. The card holder is entitled to 34% discount on local rail travel. Up to two accompanied children can travel with the card holder at a cost of £2.00 per child.  There is no minimum fare. 

    The railcard can be purchased from the ticket offices at Swansea, Llanelli, Llandrindod and Shrewsbury. 

    Click here to download the English PDF (Abobe Acrobat PDF)
    Click here to download the Welsh PDF (Abobe Acrobat PDF)


    Please note:
     The Heart of Wales Railcard leaflet is currently being updated for 2018. Please visit Llandrindod Well station for further information and how to apply for the card. 


     

  • ATW Pembrokeshire Railcard 2018 Pembrokeshire Railcard
    The Pembrokeshire Railcard is available on all journeys within Pembrokeshire and extending to Swansea via Carmarthen. The railcard is available to residents aged 16 or over, of selected postcodes in Pembrokeshire. The railcard costs £10.00 and is valid for one year. The cardholder is entitled to 34% discount on local rail travel. Up to two accompanied children can travel with the card holder at a cost of £2.00 per child. There is no minimum fare.

    To buy your Pembrokeshire Railcard, please visit the Carmarthen or Haverfordwest station. The railcard is only available to residents, aged 16 or over, of the following postcode areas: SA34 0; SA61 1; SA61 2; SA62 3; SA62 4; SA62 5; SA62 6; SA63 4; SA64 0; SA65 9; SA66 7; SA67 7; SA67 8; SA68 0; SA69 9; SA70 7; SA70 8; SA71 4; SA71 5; SA72 4; SA72 6; SA73 1;SA73 2; SA73 3.

    Click here to download the English PDF (Adobe Acrobat PDF)
    Click here to download the Welsh PDF (Adobe Acrobat PDF)

  • Click here to view the Premier Service PDF Premier Service
    Sit back and relax in Arriva Trains Wales' new premier service as it travesl through some of the most beautiful countryside in Wales and the Marches. Why not experience First Class? Try our three course meal and take advantage of complimentary snacks and soft drinks. This leaflet contains timetable details.

    Click here to download the PDF  (Adobe Acrobat PDF)

     

     

  • Passenger's Charter

    Passenger Charter 2017The Passenger’s Charter sets out our commitment to provide the safe and high-quality service you have the right to expect. We publish the Charter so that you know the standards we aim to achieve.
     

    You can read more about these standards and our compensation policy by downloading the Passenger’s Charter from the link below, or by picking a copy up from your nearest staffed Arriva Trains Wales station, or by contacting Customer Relations on 03333 211 202.

    Passenger Charter (Adobe Acrobat PDF)

    Passenger Charter Welsh (Adobe Acrobat PDF)


     

  • Timetable 1 - May 2018Timetable 1: Swansea to Shrewsbury, Cambrian Coast and Chester to Birmingham

    10 Dec 2017 to 19 May 2018 (Adobe Acrobat PDF)

    20 May 2018 to 8 Dec 2018 (Adobe Acrobat PDF)

  •  Timetable 2 - May 2018Timetable 2: South Wales to North Wales and Manchester

    10 Dec 2017 to 19 May 2018 (Adobe Acrobat PDF)

    20 May 2018 to 8 Dec 2018 (Adobe Acrobat PDF)

  • Timetable 3 - May 2018Timetable 3: West Wales, Swansea, Maesteg, and Cheltenham

    10 Dec 2017 to 19 May 2018 (Adobe Acrobat PDF)

    20 May 2018 to 8 Dec 2018 (Adobe Acrobat PDF)

    Please note: Ebbw Vale to Cardiff Central services are now listed in Timetable 5 from December 2015. Please see timetable 5 below.

  • Timetable 4 - May 2018Timetable 4: North Wales and Chester to Crewe, Warrington and Manchester 

    10 Dec 2017 to 19 May 2018 (Adobe Acrobat PDF)

    20 May 2018 to 8 Dec 2018 (Adobe Acrobat PDF)

  • Timetable 5 - May 2018Timetable 5: Valleys and Cardiff Local Routes INCLUDING Ebbw Vale to Cardiff Central services

    10 Dec 2017 to 19 May 2018 (Abobe Acrobat PDF)

    20 May 2018 to 8 Dec 2018 (Adobe Acrobat PDF)

  • Making Rail Accessible Guide to Policies and Practices September 2011 IMG Making Rail Accessible: Guide to Policies and Practices

    Click here to download the PDF (Adobe Acrobat PDF)
    Click here to download the PDF in Welsh (Adobe Acrobat PDF)

     

     

     

     

     

  • Making Rail Accessible 2018 Making Rail Accessible: Helping Older and Disabled Passengers
    This guide is to assist you with your journey on Arriva Trains Wales/Trenau Arriva Cymru train services and at our stations. If you have reduced mobility or special requirement this guide will provide advice on how best to get help and assistance if you need it.

    Making Rail Accessible: Helping Older and Disabled Passengers (Adobe Acrobat PDF)

    Information on Arriva Trains Wales' station accessibility and facilities is available to view on National Rail Enquires Station Made Easy website.


     

     

  • Cycling by Train IMGCycling by Train 

    This guide will assist you in planning your train journey on Arriva Trains Wales train services. As our trains have limited capacity for cycles, our aim is to make taking your cycle by train as easy as possible.

    Click here to download the PDF  (Adobe Acrobat PDF)

     

     

     

  • Senior Railcard IMGSenior Railcard
    If you are 60 or over, you are entitled to an Arriva Trains Wales Seniors’ Railcard which gives a 50 per cent discount on Anytime or Off Peak Day Return fares on the Valleys & Cardiff local routes network (except between Cardiff Central, Newport and Cheltenham inclusive (see map on PDF)). The card costs just £5 and is valid for one year.

    Click here to download the PDF  (Adobe Acrobat PDF)






  • Click here to view the Student Railcard PDFStudent Railcard Valleys and Cardiff Local Routes
    Up to 26% off Travel for Students. At just £9 a year this Student railcard gives you 26% off all day tickets and 10% off all season tickets on Arriva Trains Wales' services on key Valleys and Cardiff local routes. Enjoy the same discounts out of term and weekends too.

    Click here to download the PDF (Adobe Acrobat PDF)