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  • Cymorth Arbenning

    Our aim is to make travelling with us as simple as possible; for this reason we provide special assistance to passengers who have additional requirements. This page is a summary of accessibilty information available on the Arriva Trains Wales website to help you make your journey go as smoothly as possible. Click on the underlined headings and/or words will take you a page containing more detailed information on each topic.

    Travel assistance 
    If you require assistance when travelling by train please book in advance by ringing our Journey Care Line on 0845 300 3005, contacting the Customer Relations Department on 0845 6061 660 or emailing .

    If you have a disability you may be eligible for a Disabled Persons Railcard. If you do not have a Railcard and you are blind or partially sighted and travelling with a companion, or if you use a wheelchair, you can get a discount on Anytime tickets.

    Stations Made Easy
    Sometimes it can be helpful to have an idea of what a station looks like before you get there. Stations Made Easy allows you to plan a route around a station and see photos of it.

    Passengers with Disabilities 
    Arriva Trains Wales is committed to providing an excellent quality of service to all our customers. Read more about our committment to improve access to our services for customers with disabilities here.

    Assistance Dogs
    To help us achieve our goal and commitment to delivering the best possible service to our customers, Arriva Trains Wales has introduced the ‘Assistance Dogs Travel Guide’ in partnership with each of the Charities.

    Train facilities 
    It can be helpful to have an idea of what facilities are available on board the train.

    Mobility Scooters 
    Train Companies have different policies about carrying Mobility Scooters on trains.