We welcome feedback and suggestions from our customers as it helps us to improve the service we provide to you. Our purpose is connecting people and communities to what is important to them. To do this we listen to your views to ensure we are delivering the service our customers want.
When submitting a complaint please make sure to include:
If you’ve got a query about the way we operate or why we make certain decisions our FAQ’s section may have the answer.
To find out more about what to expect when you make a complaint please read guide to our Complaints Handling Procedure – How to make a complaint (Adobe Acrobat PDF).
If you want to make a complaint about the service we have provided to you the quickest way to get in touch is by using the form below. Alternative ways to get in touch are detailed on our Contact Us page.
© Copyright 2017 Arriva Trains Wales
» Media Centre
» Bilingual Policy
» Terms and Conditions
» Cookies Policy
» Modern Slavery Statement