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  • Arriva Club 55 Terms, Conditions & Frequently Asked Questions

    Arriva Trains Wales Club55

    Who can travel with an Arriva Club 55 ticket?

    Anyone aged 55 and over can travel with an Arriva Club 55 ticket. Just remember to carry proof of age when you travel as you may be requested to show this during your journey. We only accept valid, original documents from the following list: passport, driving licence, Senior Railcard or birth certificate. Bus passes are not accepted. Customers who are unable or refuse to provide proof of age on request will be required to purchase a new ticket as if no Arriva Club 55 ticket is held at the full standard fare. No credit will be given for the Arriva Club 55 ticket originally issued.

    When can I travel using an Arriva Club 55 ticket?

    Arriva Club 55 tickets are a special offer and only available for sale and travel from Wednesday 6th September 2017. Outward travel is only permitted on the date shown on the ticket. The return journey must take place within 8 days, the first day being the outward travel date printed on the ticket. The last day of sale and outward travel will be Wednesday 1st November 2017 inclusive. All return travel must be completed by Wednesday 8th November 2017.

    Where can I travel?

    You can travel throughout the Arriva Trains Wales network (blue coloured routes on the map overleaf) on Arriva Trains Wales services only. In addition, travel can be made on the services of specific rail operators only on the purple, green, orange, and dark green coloured routes shown on the map overleaf. Payment of the applicable ‘add-on’ fare will be required. Add-on fares are only available in conjunction with the purchase of an Arriva Club 55 ticket and cannot be sold separately. Add-on fares are only available to customers extending their journey off the ATW network.

    Where can I buy an Arriva Club 55 ticket?

    Arriva Club 55 products are available to buy from any rail station ticket office (during opening hours) and online at www.arrivatrains.wales/55. Only where there is no opportunity to buy prior to travel, tickets may be purchased from staff on-board trains.

    Are there any restrictions on use?

    Yes. Travel using a Club 55 ticket is not permitted before 0930 Monday to Friday. There are no travel restrictions on Saturday or Sunday. Travel is not permitted on services arriving into London Marylebone before 1000, or departing from London Marylebone between 1600 and 1900 (Monday-Friday). Travel is not permitted using Arriva Club 55 tickets for journeys to/from or via Cardiff on Saturday 28th October due to a major sporting event taking place in Cardiff.

    Do I need to book in advance?

    No, you can buy on the day of travel. Arriva Club 55 tickets can also be bought in advance of your departure date at any time within the offer period. You must buy before boarding any train where facilities exist for you to do so.

    Can I break my journey?

    Yes, break of journey is permitted with your Arriva Club 55 ticket. Any break of journey must be consistent with the travel dates and restrictions applicable to the ticket purchased.

    What if I change my travel plans?

    The date of outward travel may only be changed prior to the date shown on the ticket. An administrative fee of £10 will be charged for this change. A full refund, less administrative fee of £10, will be granted where both outward and return portions are unused until 28 days after the date of outward validity. All changes on or after the date of outward travel printed on the ticket will be treated as a refund and a new ticket will need to be purchased. Any change of date must be within the Arriva Club 55 offer period. We regret that there are no refunds available for part used tickets.

    What if my journey is delayed?

    If your train journey has been delayed, you may be entitled to compensation. Please keep your ticket to accompany any claim. For more information, please visit www.arrivatrains.wales/contactus where you can claim online, or pick up a form from your nearest ticket office.

    Any other Terms & Conditions?

    All tickets are issued subject to the National Rail Conditions of Travel, details of which can be found at http://www.nationalrail.co.uk/times_fares/46427.aspx. This offer cannot be used in conjunction with any other offer. The Arriva Club 55 ticket sale offer ends on Wednesday 1st November 2017.

    Where can I get more information?

    For train times, to buy and for further information, please visit website www.arrivatrains.wales/55. This leaflet is valid until Wednesday 8th November 2017. This supersedes all previously published information on Arriva Club 55 tickets and offers.