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  • Christmas & New Year Service Summary

    At Arriva Trains Wales, we recognise that Christmas and the New Year is a particularly important time for all your travel needs. Whether it’s visiting family and friends, buying gifts for loved ones or going to work, we want to ensure that all our customers can plan and make those important journeys.  

    To help, we have provided this quick summary of some minor changes which may affect journeys during this period. This page contains details of the train service levels*, major Network Rail engineering work and last trains home on Christmas Eve and New Year’s Eve.

    Major Engineering Works

    During the quiet period around Christmas and the New Year, whilst many people are at home enjoying the seasonal holidays, Network Rail have taken the opportunity to complete some much needed improvement work on the Arriva Trains Wales network. 

    There is fairly extensive Network Rail improvement work affecting services in the following areas which will include rail replacement bus services:

    South Wales main line and local Cardiff and Valleys network 22:00 Saturday 24 December – Monday 2 January inclusive http://www.arrivatrainswales.co.uk/ChristmasSouthWales/

    Between Warrington Bank Quay and Manchester Piccadilly station Sunday 18 December - Monday 2 January http://www.arrivatrainswales.co.uk/ChristmasManchester

    Also South Wales to London services will be starting and terminating at Ealing Broadway between 24 to 29 December.

    For other service amendments due to engineering work, please check here: http://www.arrivatrainswales.co.uk/EngineeringWorks/

    Sail Rail / Ferry Connections

    If you are travelling by Ferry over the Christmas and New Year please check ferry times directly with the Ferry Operator before you travel. 

    Date  Service Level 
    Monday 19 December
    A normal Monday service will run.
    Tuesday 20 December A normal Tuesday service will run.
    Wednesday 21 December A normal Wednesday service will run.
    Thursday 22 December A normal Thursday service will run.
    Friday 23 December A normal Friday service will run.
    Saturday 24 December
    Christmas Eve - A normal Saturday service will run but some services will finish earlier*
    Sunday 25 December
    Christmas Day
    No Arriva Trains Wales services will run.
    Monday 26 December
    Boxing Day
    No Arriva Trains Wales services will run.

    Tuesday 27 December A normal Tuesday service will run*
    Wednesday 28 December A normal Wednesday service will run*
    Thursday 29 December 2015 A normal Thursday service will run* 
    Friday 30 December 2015 A normal Friday service will run* 
    Saturday 31 December 2016 New Year's Eve   
    A normal Saturday service will run for most of the day, but trains will finish earlier in the day than usual*
    Sunday 1 January 2017 New Year's Day 
    Valley Lines - no services will be running, except for trains between Cardiff Central and Bridgend via Barry* 
    Mainline - A normal weekday service will run after 06:00*
    Ferry connections - The 01:50 Fishguard Harbour to Cardiff Central service will not run.
    Monday 2 January 2017 A normal Monday service will run* 
    Tuesday 3 January 2017 A normal Tuesday service will run. 

     

    *Engineering work will affect services in the South Wales area (http://www.arrivatrainswales.co.uk/ChristmasSouthWales/) and between Warrington Bank Quay and Manchester Piccadilly http://www.arrivatrainswales.co.uk/ChristmasManchester.


    Selected last trains on Christmas Eve and New Year's Eve

    On Christmas Eve and New Year’s Eve, for those who are rushing home, or those who want to squeeze in some last minute Christmas shopping, we are happy to announce that we will be running a full services during the early part of the evening.  Some of the later services will finishing earlier in the day than usual on Christmas Eve (Saturday 24 December) and New Year's Eve (Saturday 31 December).  

    To confirm all travel details, please use our Journey Planner.

    Christmas Eve Services


    From    Last Direct Trains on Saturday 24 December 2016
     Cardiff 17:21 to Holyhead
    18:04 to Milford Haven
    17:55 to Manchester Piccadilly
    18:50 to Crewe
    19:41 to Aberdare
    21:04 to Carmarthen
    20:14 to Barry Island
    21:46 to Treherbert 
    20:13 to Maesteg
    18:45 to Gloucester
    20.10 to Shrewsbury
    19:26 to Merthyr
    19:31 to Rhymney
    19:35 to Ebbw Vale
    20:36 to Radyr via City Line
    19:41 to Barry and Bridgend via the Vale
    20:51 to Coryton
    21:01 to Caerphilly
    21:04 to Swansea
    21:46 to Pontypridd
    21:06 to Penarth
    21:24 from Cardiff Queen Street to Cardiff Bay
    21:30 from Cardiff Bay to Cardiff Queen Street
     
     Swansea

    20:13 to Tenby 
    18:09 Pembroke Dock
    18:19 to Shrewsbury via the Heart of Wales
    19:05 to Milford Haven 
    22:25 to Carmarthen 
    20:55 to Cardiff 

     Shrewsbury

    19:24 to Holyhead 
    19:30 to Aberystwyth 
    19:52 to Manchester Piccadilly
    19:58 to Cardiff
    20:47 to Birmingham New Street
    20:57 to Crewe
    21:37 to Wrexham and Chester
    21:43 to Machynlleth 

     Wrexham – Bidston line

    19:44 last train from Wrexham Central on the 24 December

      

    New Year's Eve Services
     

    From    Last Direct Trains on Saturday 31 December 2016 
     Cardiff 17:21 to Holyhead
    18:04 to Milford Haven
    17:55 to Manchester Piccadilly
    18:51 to Crewe
    19:43 to Aberdare
    21:04 to Carmarthen
    20:14 to Barry Island
    21:06 to Treherbert 
    20:18 to Maesteg
    18:44 to Gloucester
    20.10 to Shrewsbury
    19:26 to Merthyr
    19:31 to Rhymney
    20:33 to Ebbw Vale
    20:36 to Radyr via City Line
    20:41 to Barry and Bridgend via the Vale
    20:51 to Coryton
    21:01 to Caerphilly
    22:04 to Swansea
    21:06 to Pontypridd
    21:06 to Penarth
    21:24 from Cardiff Queen Street to Cardiff Bay
    21:30 from Cardiff Bay to Cardiff Queen Street
     
     Swansea

    20:13 to Tenby 
    18:09 to Pembroke Dock
    18:19 to Shrewsbury via the Heart of Wales
    23:10 to Carmarthen   
    20:55 to Cardiff 

     Shrewsbury 19:24 to Holyhead 
    19:30 to Aberystwyth 
    19:52 to Manchester Piccadilly
    19:58 to Cardiff
    21:47 to Birmingham New Street
    20:57 to Crewe
    21:37 to Wrexham and Chester
    21:43 to Machynlleth                                                                                                                                                                                                                                                                                                                        
     Wrexham – Bidston line

    19:44 last train from Wrexham Central


    For other journeys, please check our on-line journey planner (www.arrivatrainswales.co.uk) or pick up a pocket timetable from your local booking office.

    Please note: timetables for Christmas Eve and New Year’s Eve are subject to change.  Please check again before you travel (www.arrivatrainswales.co.uk/check)


    Customer Relations Opening Hours    
      

    Date  Call Centre Opening Hours
     
    Live Twitter Opening Hours 
    Monday 19 December 08:00 until 20:00
    08:00 until 20:00
    Tuesday 20 December 08:00 until 20:00
    08:00 until 20:00
    Wednesday 21 December 08:00 until 20:00
    08:00 until 20:00
    Thursday 22 December 08:00 until 20:00
    08:00 until 20:00  
    Friday 23 December 08:00 until 20:00 
    08:00 until 20:00 
    Saturday 24 December Christmas Eve
    08:00 until 20:00
    Christmas Eve
    08:00 until 15:30 
    Sunday 25 December Christmas Day
    CLOSED
     
    Christmas Day
    CLOSED
    Monday 26 December Boxing Day
    CLOSED

    Boxing Day
    CLOSED
    Tuesday 27 December 08:00 until 20:00
    08:00 until 20:00
    Wednesday 28 December 08:00 until 20:00
    08:00 until 20:00 
    Thursday 29 December 08:00 until 20:00  08:00 until 20:00 
    Friday 30 December 08:00 until 20:00  
    08:00 until 20:00
    Saturday 31 December New Year's Eve
    08:00 until 20:00
    New Year's Eve
    08:00 until 18:00
    Sunday 1 January 2017 New Year's Day
    08:00 until 20:00
    New Year's Day
    11:00 until 20:00
    Monday 2 January 08:00 until 20:00
    08:00 until 20:00
    Tuesday 3 January 08:00 until 20:00
    08:00 until 20:00

    Business Travel

    Date  Opening Hours  
    Monday 19 December 08:30 until 16:30  
    Tuesday 20 December 08:30 until 16:30  
    Wednesday 21 December 08:30 until 16:30  
    Thursday 22 December 08:30 until 16:30  
    Friday 23 December 08:30 until 16:30
    Saturday 24 December Christmas Eve
    CLOSED
     
    Sunday 25 December Christmas Day
    CLOSED
    Monday 26 December Boxing Day
    CLOSED
    Tuesday 27 December CLOSED
    Wednesday 28 December CLOSED 
    Thursday 29 December CLOSED                                 
    Friday 30 December CLOSED 
    Saturday 31 December New Year's Eve 
    CLOSED                               
    Sunday 1 January 2017 New Year's Day
    CLOSED                       
    Monday 2 January 08:30 until 16:30                                 
    Tuesday 3 January 08:30 until 16:30                                 


    Lost Property Office, Newport

    Date  Opening Hours  
    Monday 19 December 10:00 until 16:00  
    Tuesday 20 December 10:00 until 16:00  
    Wednesday 21 December 10:00 until 16:00  
    Thursday 22 December 10:00 until 16:00  
    Friday 23 December 10:00 until 16:00
    Saturday 24 December Christmas Eve
    CLOSED
     
    Sunday 25 December Christmas Day
    CLOSED
    Monday 26 December Boxing Day
    CLOSED
    Tuesday 27 December CLOSED
    Wednesday 28 December 10:00 until 16:00 
    Thursday 29 December 10:00 until 16:00                                 
    Friday 30 December 10:00 until 16:00 
    Saturday 31 December New Year's Eve 
    CLOSED                               
    Sunday 1 January 2017 New Year's Day
    CLOSED                       
    Monday 2 January 10:00 until 16:00                                 
    Tuesday 3 January 10:00 until 16:00                                 

    If you have lost an item please contact the Lost Property Office via telephone on 03333 211 202, option 4 and leave a brief message outlining a description of your lost item along with your name and telephone number. Your query will be dealt with when the office re-opens, however please note that it will take between 5 and 10 working days for all lost property to arrive and we will only be able to call you back if your item has been found. 

    You can also email us as at lost.property@arrivatrainswales.co.uk. If your query is urgent our Customer Relations team may be able to help you. They can be contacted by phone on 03333 211 202, option 5.

    Arriva Trains Wales would like to wish you a Merry Christmas and a Happy New Year!

    For all Media Enquiries 07071 881278