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  • Arriva Trains Wales services during Christmas and New Year 2017/18

    Christmas New Year 2017/18

    Please find below a day-by-day summary of the services that Arriva Trains Wales will be running over the Christmas and New Year Bank Holiday period.

    To check your journey, you can use the Journey Planner.

    Train Services


    Saturday 23rd December

    Services are expected to operate as normal, subject to engineering works.


    Sunday 24th December 

    From 20:00, services will start to shut down for the Christmas holiday.

    See last train times here


    Monday 25th December

    No service on Christmas Day.


    Tuesday 26th December

    No service on Boxing Day.


    Wednesday 27th December

    Train services will be starting later than normal.

    Due to engineering works, Arriva Trains Wales will not run train services between Birmingham International/ Birmingham New Street and Wolverhampton. Cambrian / Shrewsbury services will start and terminate at Wolverhampton.  Customers will be able to use other train services to connect to and from Wolverhampton. A rail replacement bus service will be in place for Smethwick Galton Bridge connections.


    Thursday 28th December

    Engineering works between Birmingham and Wolverhampton - See Dec 27th above


    Friday 29th December

    Engineering works between Birmingham and Wolverhampton - See Dec 27th above


    Saturday 30th December

    Arriva Trains Wales services will be unable to operate train services between Manchester Oxford Road and Manchester Piccadilly and will start and terminate at Manchester Oxford Road. Additionally, a bus service will be in operation between Manchester Airport and Manchester Piccadilly

    Engineering works between Birmingham and Wolverhampton - See Dec 27th above


    Sunday 31st December

    From 20:00 trains will start to shut down for the New Year celebrations.

    There will also be service changes due to engineering work:

    Until 12:25, a replacement bus service will be in operation between Cardiff Central and Barry Island/ Penarth and Bridgend via the ‘Vale of Glamorgan’ line.

    Arriva Trains Wales will be unable to operate train services between Manchester Oxford Rd and Manchester Piccadilly, trains will start and terminate at Manchester Oxford Road. Additionally, on New Years Eve train services will finish early.

    Engineering works between Birmingham and Wolverhampton - See Dec 27th above

    See last train times here


    Monday 1 January 2018

    There will be NO VALLEY LINE services.

    Train services on other routes will start later than normal.

    There will also be engineering work:

    Manchester Piccadilly to Chester train services will start and terminate at Warrington Bank Quay, a replacement bus service will be in operation between Manchester Piccadilly and Warrington Bank Quay.

    Engineering works between Birmingham and Wolverhampton - See Dec 27th above


    Tuesday 2nd January

    Valley Lines will resume later than normal.

    Engineering works between Birmingham and Wolverhampton - See Dec 27th above

    Other services are expected to operate as normal, subject to engineering works.

    Customer Service Opening Times

    Date  Call Centre Opening Hours   Live Twitter Opening Hours
     Monday 18 December  08.00 until 20.00  07.00 until 20.00
     Tuesday 19 December  08.00 until 20.00  07.00 until 20.00
     Wednesday 20 December  08.00 until 20.00  07.00 until 20.00
     Thursday 21 December  08.00 until 20.00  07.00 until 20.00
     Friday 22 December  08.00 until 20.00  07.00 until 20.00
     Saturday 23 December  08.00 until 20.00  08.00 until 20.00
     Sunday 24 December  Christmas Eve - 11.00 until 16.00  Christmas Eve - 11.00 until 16.00 
     Monday 25 December  Christmas Day - CLOSED  Christmas Day - CLOSED
     Tuesday 26 December  Boxing Day - CLOSED  Boxing Day - CLOSED
     Wednesday 27 December  08.00 until 20.00  07.00 until 20.00
     Thursday 28 December  08.00 until 20.00  07.00 until 20.00
     Friday 29 December  08.00 until 20.00  07.00 until 20.00
     Saturday 30 December  08.00 until 20.00  08.00 until 20.00
     Sunday 31 December  New Year's Eve - 11.00 until 20.00  New Year's Eve - 11.00 until 18.00
     Monday 1 January 2017
     New Year's Day - 08.00 until 20.00  New Year's Day - 08.00 until 20.00
     Tuesday 2 January  08.00 until 20.00  07.00 until 20.00


    Lost Property Opening Times

    Date  Lost Property Opening Hours 
     Monday 18 December  10.00 until 16.00
     Tuesday 19 December  10.00 until 16.00
     Wednesday 20 December  10.00 until 16.00
     Thursday 21 December  10.00 until 16.00
     Friday 22 December  10.00 until 16.00
     Saturday 23 December  CLOSED
     Sunday 24 December  Christmas Eve - CLOSED
     Monday 25 December  Christmas Day - CLOSED
     Tuesday 26 December  Boxing Day - CLOSED
     Wednesday 27 December  CLOSED
     Thursday 28 December  CLOSED
     Friday 29 December  CLOSED
     Saturday 30 December  CLOSED
     Sunday 31 December  New Year's Eve - CLOSED
     Monday 1 January 2017
     New Year's Day - OPEN - 10.00 until 16.00
     Tuesday 2 January  10.00 until 16.00


    Business Travel Opening Times

    Date  Business Travel Opening Hours 
     Monday 18 December  08.30 until 16.30
     Tuesday 19 December  08.30 until 16.30
     Wednesday 20 December  08.30 until 16.30
     Thursday 21 December  08.30 until 16.30
     Friday 22 December  08.30 until 16.30 - all requests must be submitted by 12.00
     Saturday 23 December  CLOSED
     Sunday 24 December  Christmas Eve - CLOSED
     Monday 25 December  Christmas Day - CLOSED
     Tuesday 26 December  Boxing Day - CLOSED
     Wednesday 27 December  CLOSED
     Thursday 28 December  CLOSED
     Friday 29 December  CLOSED
     Saturday 30 December  CLOSED
     Sunday 31 December  New Year's Eve - CLOSED
     Monday 1 January 2017
     New Year's Day - CLOSED
     Tuesday 2 January  08.30 until 16.30