Arriva Club 55 Terms, Conditions & Frequently Asked Questions
Who can travel with an Arriva Club 55 ticket?
Anyone aged 55 and over can travel with an Arriva Club 55 ticket. Just
remember to carry proof of age when you travel as you may be requested to
show this during your journey. We only accept the following valid, original
document; passport, driving licence, proof of age related pension, Senior
Railcard or birth certifi cate. Please note bus passes are not accepted.
Customers who are unable or refuse to provide proof of age on request will
be required to purchase a new ticket at the full standard fare as if no Arriva
Club 55 ticket is held. No refund will be given for the Arriva Club 55 ticket
originally issued.
When can I travel using an Arriva Club 55 ticket?
Arriva Club 55 tickets are a special offer and are intended for
off-peak travel starting from 01 September 2016. Outward travel is only
permitted on the date shown on the ticket.
The return journey must
take place within 8 days, the first day being the outward travel date
printed on the ticket. The last day of sale and outward travel will be
27 October 2016 (inclusive). All return travel must be completed by
3 November 2016.
Please note Peak restrictions, times and dates.
Where can I travel?
You can travel throughout the Arriva Trains Wales network (blue coloured routes on the map
here) using any rail operator. In addition, travel can be made on the services of specific rail operators only on the purple, orange, green, pink and grey coloured routes shown on the map overleaf. Payment of the applicable ‘add-on’ fare will be required.
Add-on fares are only available in conjunction with the purchase of an Arriva Club 55 ticket and cannot be sold separately. Only one add-on fare is permitted at one end of the journey and not both.
Where can I buy an Arriva Club 55 ticket?
Arriva Club 55 products are available to buy from 6pm on 31 August
2016 from any rail station ticket office (during opening hours) and at
www.arrivatrainswales.co.uk/55
Can I use my Railcard?
If you hold a Senior or Disabled Persons Railcard you will be eligible for a further discount of £1. Remember to present your Railcard at the time of booking and carry this with you during your journey or you may be asked to buy a new ticket.
Which tickets types are valid on which days?
Club 55 ‘Anyday’ tickets (£29) are valid on every day of the week.
Club 55 ‘Not Friday’ tickets (£24) are not valid for travel on Fridays.
If you travel on a Friday using a ‘Not Friday’ ticket you will be required to
pay the £5 difference in fare.
Are there any Peak time restrictions on use?
Yes. Travel using a Club 55 ticket is not permitted before 0900 Monday
to Friday except between the following locations (in either direction):
- Shrewsbury – Aberystwyth/Pwllheli
- Shrewsbury – Llanelli/Swansea via Llandrindod
- Chester – Holyhead/Llandudno/Blaenau Ffestiniog
- Neath – Milford Haven/Pembroke Dock/Fishguard Harbour
- Wrexham Central - Bidston
Travel is not permitted on services arriving into London Marylebone
before 1000, or departing from London Marylebone between 1600 and
1900 (Monday-Friday). If you are starting your journey from a station
with no time restriction, you may only depart or pass through Neath,
Shrewsbury and Chester stations after 0900.
Do I need to book in advance?
You can buy on the day of travel. Please buy before you board a train.
You can also buy in advance of your specifi ed departure date at any time
during the offer period.
Can I break my journey?
Yes, break of journey is permitted with this ticket. Any break of journey
must be consistent with the travel dates and restrictions applicable to the
ticket purchased.
What if I change my travel plans?
The date of outward travel may only be changed prior to the date
shown on the ticket. An administrative fee of £10 will be charged for
this change. A full refund, less administrative fee of £10, will be granted
where both outward and return portions are unused until 28 days after
the date of outward validity. All changes on or after the date of outward
travel printed on the ticket will be treated as a refund and a new ticket
will need to be purchased. Any change of date must be within the scope
of the Arriva Club 55 offer period. We regret that there are no refunds
available for part used tickets.
What if my journey is delayed?
If your train journey has been delayed by 30 minutes or more you could
be entitled to compensation. Please keep your tickets to accompany any
claim. For more information please visit
www.arrivatrainswales.co.uk/PassengersCharter or your local ticket office.
Any other Terms & Conditions?
All tickets are issued subject to the National Rail Conditions of Carriage,
see www.nationalrail.co.uk/times_fares/46427.aspx. This offer
cannot be used in conjunction with any other offer. This Arriva Club 55
ticket offer ends on 27 October 2016.