Arriva Club 55 Terms, Conditions & Frequently Asked Questions

Who can travel with an Arriva Club 55 ticket?
Anyone aged 55 and over can travel with an Arriva Club 55 ticket. Just remember to carry proof of age when you travel as you may be requested to show this during your journey. We only accept the following valid, original document; passport, driving licence, proof of age related pension, Senior Railcard or birth certifi cate. Please note bus passes are not accepted.

Customers who are unable or refuse to provide proof of age on request will be required to purchase a new ticket at the full standard fare as if no Arriva Club 55 ticket is held. No refund will be given for the Arriva Club 55 ticket originally issued.

When can I travel using an Arriva Club 55 ticket?
Arriva Club 55 tickets are a special offer and are intended for off-peak travel starting from 01 September 2016. Outward travel is only permitted on the date shown on the ticket.
The return journey must take place within 8 days, the first day being the outward travel date printed on the ticket. The last day of sale and outward travel will be 27 October 2016 (inclusive). All return travel must be completed by 3 November 2016.
Please note Peak restrictions, times and dates.

Where can I travel?
You can travel throughout the Arriva Trains Wales network (blue coloured routes on the map here) using any rail operator. In addition, travel can be made on the services of specific rail operators only on the purple, orange, green, pink and grey coloured routes shown on the map overleaf. Payment of the applicable ‘add-on’ fare will be required.
Add-on fares are only available in conjunction with the purchase of an Arriva Club 55 ticket and cannot be sold separately. Only one add-on fare is permitted at one end of the journey and not both.

Where can I buy an Arriva Club 55 ticket?
Arriva Club 55 products are available to buy from 6pm on 31 August 2016 from any rail station ticket office (during opening hours) and at www.arrivatrainswales.co.uk/55

Can I use my Railcard?
If you hold a Senior or Disabled Persons Railcard you will be eligible for a further discount of £1. Remember to present your Railcard at the time of booking and carry this with you during your journey or you may be asked to buy a new ticket. 

Which tickets types are valid on which days?
Club 55 ‘Anyday’ tickets (£29) are valid on every day of the week.
Club 55 ‘Not Friday’ tickets (£24) are not valid for travel on Fridays. If you travel on a Friday using a ‘Not Friday’ ticket you will be required to pay the £5 difference in fare.

Are there any Peak time restrictions on use?
Yes. Travel using a Club 55 ticket is not permitted before 0900 Monday to Friday except between the following locations (in either direction):

• Shrewsbury – Aberystwyth/Pwllheli
• Shrewsbury – Llanelli/Swansea via Llandrindod
• Chester – Holyhead/Llandudno/Blaenau Ffestiniog
• Neath – Milford Haven/Pembroke Dock/Fishguard Harbour
• Wrexham Central - Bidston

Travel is not permitted on services arriving into London Marylebone before 1000, or departing from London Marylebone between 1600 and 1900 (Monday-Friday). If you are starting your journey from a station with no time restriction, you may only depart or pass through Neath, Shrewsbury and Chester stations after 0900.

Do I need to book in advance?
You can buy on the day of travel. Please buy before you board a train. You can also buy in advance of your specifi ed departure date at any time during the offer period.

Can I break my journey?
Yes, break of journey is permitted with this ticket. Any break of journey must be consistent with the travel dates and restrictions applicable to the ticket purchased.

What if I change my travel plans?
The date of outward travel may only be changed prior to the date shown on the ticket. An administrative fee of £10 will be charged for this change. A full refund, less administrative fee of £10, will be granted where both outward and return portions are unused until 28 days after the date of outward validity. All changes on or after the date of outward travel printed on the ticket will be treated as a refund and a new ticket will need to be purchased. Any change of date must be within the scope of the Arriva Club 55 offer period. We regret that there are no refunds available for part used tickets.

What if my journey is delayed?
If your train journey has been delayed by 30 minutes or more you could be entitled to compensation. Please keep your tickets to accompany any claim. For more information please visit www.arrivatrainswales.co.uk/PassengersCharter or your local ticket office.

Any other Terms & Conditions?
All tickets are issued subject to the National Rail Conditions of Carriage, see www.nationalrail.co.uk/times_fares/46427.aspx. This offer cannot be used in conjunction with any other offer. This Arriva Club 55 ticket offer ends on 27 October 2016.