Important Customer Information

Possible Industrial Action by Network Rail RMT members could severely impact train services across the UK. 

For information on how Arriva Trains Wales' services could be affected please check www.arrivatrainswales.co.uk/industrialaction/ regularly for updates.


If you are viewing this message on a mobile device please visit bit.ly/NRIActionM regularly for updates.
 
 

Cardiff Central

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Station Information

Address:

Cardiff Central Railway Station
Central Square
CF10 1EP

Station Opening Hours:

Staffing

Staffing Level:
Full Time
CCTV:
Yes

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Ticket Buying and Collection

Ticket Office Opening Hours:
Sunday 07:45 to 21:30 Monday 05:45 to 21:30
Self Service Ticket Machine:
Yes
Prepurchase Ticket Collection:
Yes
TeleSales:
No
Oyster PrePay:
No
Penalty Fares Information:

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General Service Information

Customer Service

Customer Service Phone Number:
Customer Service Fax:
Customer Service Postal Address:
Customer Service URL:
Customer Service Email:

Left Luggage and Lost Property

Left Luggage:
No
Lost Property:
Yes
Lost Property Phone Number:
0845 6061 660
Lost Property URL:
http://www.nationalrail.co.uk/
Lost Property Email:
Lost Property Note:

Station Facilities

First Class Lounge:
No
First Class Lounge Note:

Located

 

Platform 1 

Tickets Accepted

 

All First Class

Facilities

 

A comfortable modern lounge, screens with updated train information

Refreshments

 

Complimentary refreshments and a dedicated customer host ready to serve you. 

Wi-Fi

Available

 

Showers

None

 

Seating Area:
Yes
Waiting Room:
Yes
Women Only Waiting Room:
No
Trolley Opening Hours:
Trolley Note:
Refreshment Facilities:
Yes
Refreshment Facilities Note:
Cold drinks vending machine Hot drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable)
Toilets:
No
Baby Changing Opening Hours:
Baby Changing Note:
Showers:
No
Pay Phones:
Yes - Cards and Coins
Public Wifi:
Yes
Public Wifi Note:
Web Kiosk:
No
ATM Note:
Located outside main entrance
Shops:
Yes
Shops Note:
News agent Convenience store

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Accessibility and Mobility Access

Helpline:
Helpline Primary Telephone Number:
Helpline Primary Minicom Number:
Customer Help Points:
No
Staff Help:

0400 - 0100 Mon-Fri     0400 - 0030 Sat     0700 - 0030 Sun

Accessible Ticket Machine:
Yes
Accessible Booking Office Counter:
Yes
Induction Loop:
Yes
Ramp For Train Access:
Yes
Accessible Taxis:
No
Accessible Public Telephones:
No
National Key Toilets:
No
Step Free Access Coverage:
Whole Station
Step Free Access Note:

Platforms 1 - 7 can be accessed by the lifts in the corridor next to the tobacconist/convenience shop. 

Platform 0 can be accessed by the lift in the main concourse.

Impaired Mobility Set Down:
Yes
Disabled Parking:
No
Accessible Car Park Equipment:
No
Wheelchairs Available:
No

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Transport Links

Minimum Connection Time (mins):
Cycle Storage Available:
Yes
Cycle Storage Sheltered:
No
Cycle Storage CCTV:
Yes
Cycle Storage Location:
East end of platforms 0, 1, 2, 3, 4, 6 & 7 and at front and rear of station
Cycle Storage Spaces:
90
Replacement Rail Service Location:

At the rear car park (Penarth Road entrance)

Taxi Rank:
Yes
Taxi Rank Hours:
Taxi Rank Note:

Taxi rank is on the right as you exit the main station entrance

Bus Services:
Yes
Bus Services Note:

Central bus station is adjacent.

Services operate between apx 05:10 and 23:30.

The area around the central bus station is in the process of being redeveloped.  This means that some bus services may depart and arrive at a stop that is not within the Central Bus Station.  Click on the link to see a list of routes and timetables

Buy a Cardiff PLUSBUS ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.plusbus.info

Metro Services:
No
Car Hire:
No
Cycle Hire:
No

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Car Park Information

Penarth Road

Operator:
National Car Parks Ltd
Phone Number:
08450507080
Email Address:
customer.service@ncp.co.uk
Open Hours:
Monday-Friday 24 hoursSaturday 24 hoursSunday 24 hours
Spaces:
248
Charges:
  • Daily - £9.30
  • Weekly - £37.20
  • Monthly - £142.85
  • Quarterly - £428.54
  • Annually - £1,488.00

Riverside

Operator:
National Car Parks Ltd
Phone Number:
08450507080
Email Address:
customer.service@ncp.co.uk
Open Hours:
Monday-Friday 24 hoursSaturday 24 hoursSunday 24 hours
Spaces:
110
Charges:
  • Daily - £9.30
  • Weekly - £37.20
  • Monthly - £142.85
  • Quarterly - £428.54
  • Annually - £1,488.00

Saunders Road

Operator:
National Car Parks Ltd
Phone Number:
08450507080
Email Address:
customer.service@ncp.co.uk
Open Hours:
Monday-Friday 24 hoursSaturday 24 hoursSunday 24 hours
Spaces:
44
Charges:
  • Daily - £9.30
  • Weekly - £37.20
  • Monthly - £142.85
  • Quarterly - £428.54
  • Annually - £1,488.00

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