Swansea

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Station Information

Address:

Swansea High Street Railway Station
High Street
Swansea
SA1 1NU

Station Opening Hours:
Monday-Friday 24 hoursSaturday 01:45 to 00:10 Sunday 07:00 to 00:00

Staffing

Staffing Level:
Full Time
Staffing Hours:
Monday-Sunday 24 hours
CCTV:
Yes

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Ticket Buying and Collection

Ticket Office Opening Hours:
Monday-Friday 05:15 to 20:00 Saturday 06:15 to 20:00 Sunday 08:00 to 20:00
Self Service Ticket Machine:
Yes
Prepurchase Ticket Collection:
Yes
TeleSales:
No
Oyster PrePay:
No
Penalty Fares Information:

Penalty Fares do not apply when travelling from Swansea station.

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General Service Information

Customer Service

Customer Service Phone Number:
0845 6061 660
Customer Service Fax:
0870 191 0764
Customer Service Postal Address:

St Mary's House,
47 Penarth Road
Cardiff
CF10 5DJ

Customer Service URL:
http://www.arrivatrainswales.co.uk
Customer Service Email:
customer.relations@arrivatrainswales.co.uk

Left Luggage and Lost Property

Left Luggage:
No
Lost Property:
Yes
Lost Property Phone Number:
0845 6061 660
Lost Property URL:
http://www.arrivatrainswales.co.uk
Lost Property Email:
customer.relations@arrivatrainswales.co.uk
Lost Property Note:

Contact nearest staffed station or Customer Relations

Station Facilities

First Class Lounge:
No
First Class Lounge Note:
Seating Area:
Yes
Waiting Room:
Yes
Women Only Waiting Room:
No
Trolley Opening Hours:
Trolley Note:
Refreshment Facilities:
Yes
Refreshment Facilities Note:
Toilets:
No
Baby Changing Opening Hours:
Baby Changing Note:
Showers:
No
Pay Phones:
Yes - Cards and Coins
Public Wifi:
No
Web Kiosk:
No
Tourist Information Office:
ATM Open Hours:
Monday-Friday 24 hoursSaturday 24 hoursSunday 24 hours
Bereau De Change Open Hours:
Monday-Friday 24 hoursSaturday 24 hoursSunday 24 hours
Shops:
Yes

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Accessibility and Mobility Access

Helpline:

Disabled Persons Protection Policy available by post.

Helpline Primary Telephone Number:
08453 003 005
Helpline Primary Minicom Number:
08457 585 469
Customer Help Points:
No
Staff Help:
Help provided by on train staff outside staffing hours
Accessible Ticket Machine:
Yes
Accessible Booking Office Counter:
Yes
Induction Loop:
Yes
Ramp For Train Access:
Yes
Ramp For Train Access Note:
If you need assistance we recommend that you book at least 24 hours in advance of travel
All trains carry a ramp for wheelchair access
Accessible Taxis:
Yes
Accessible Public Telephones:
Yes
National Key Toilets:
No
Step Free Access Coverage:
Whole Station
Impaired Mobility Set Down:
No
Disabled Parking:
Yes
Accessible Car Park Equipment:
No
Wheelchairs Available:
Yes

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Transport Links

Minimum Connection Time (mins):
5
Cycle Storage Available:
Yes
Cycle Storage Sheltered:
No
Cycle Storage CCTV:
No
Cycle Storage Location:
on Platform 1
Cycle Storage Spaces:
0
Replacement Rail Service Location:

Wait at the bus stops on High Street outside the station

Taxi Rank:
Yes
Taxi Rank Hours:
Taxi Rank Note:

Taxi rank is situated adjacent to the station

Bus Services:
Yes
Bus Services Note:

First operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

Frequent bus routes serve stops on the High Street (at the front of the rail station) going to the city centre and also the Quadrant Bus Station (for interchange onto all other routes). 

Buy a Swansea PLUSBUS ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.plusbus.info

Metro Services:
No
Car Hire:
No
Cycle Hire:
No

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Car Park Information

Mariners Road

Operator:
National Car Parks Ltd
Phone Number:
0845 050 7080
Email Address:
customer.service@ncp.co.uk
Open Hours:
Monday-Friday 24 hoursSaturday 24 hoursSunday 24 hours
Spaces:
41
Charges:
  • Daily - £5.20
  • Weekly - £20.80
  • Monthly - £79.87
  • Quarterly - £239.62
  • Annually - £832.00
Notes:

Standard Parking, Disabled Parking & Short Stay ( 20 minutes )

Operator:
Phone Number:
Email Address:
Open Hours:
Spaces:
0

Operator:
Phone Number:
Email Address:
Open Hours:
Spaces:
0

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