Accessibility

We've tried to design and build the ARRIVA Trains Wales website to be accessible to everybody. We hope you find it easy and enjoyable to use.

ArrivaTrains Wales are very pleased to have achieved the Shaw Trust accessibility standard. This means that our website has passed stringent accessibility testing by experinced users of adaptive technology for access for people who have:

No Vision
Low Vision
Colour Blindness
Dyslexia
Hearing Impairments
Mobility Impairments
Learning Difficulties

The accreditation applies to all elements of the site except our downloadable timetables. We are working hard to make these fully accessible too and will update them as soon as we are able. In the meantime , please use one of the telephone services listed below.

For train times and fares call:
The National Rail Telephone Enquiry Bureau - Open 24hrs - 08457 48 49 50
National Rail Enquiries (Welsh Language Service) - 0845 60 40 500
National Rail's automated Train Tracker Service - 0871 20 04 950

You can also find details of National Rail's Train Tracker Text Service on the National Rail Website

For assistance for customers with disabilities using our service, please call:

0845 300 3005
0845 605 0600 (Textphone)

For ticket Reservations please buy online or call - 0870 900 0773

For more information on accessibility please visit the website of the Shaw Trust

Keyboard shortcuts

Access Keys

This website has a number of keyboard shortcuts set up to help with navigation using the letter and number keys on your keyboard (not the number pad).

The following access keys are available throughout the website:

Access key	Action
S	Jump to Content
4	Jump to Navigation
1	Home page
3	Site map
8	Terms & Conditions
9	Contact Us
0	Accessibility

How you activate keyboard shortcuts depends on your browser and operating system.

PCs

Microsoft Internet Explorer

Press 'Alt' and the access key letter, then press enter.

Firefox/Netscape

Press 'Alt' and the access key letter at the same time.

Macs

Mozilla/Netscape - hold down 'Control' key and then press the access key letter.

Accessibility objectives

Text & Graphics

Text is resizeable.
A text equivalent for every non-text element has been provided via "alt", "longdesc", or in element content.
Text and graphics are understandable when viewed without colour.
Text within images is used as little as possible. Where unavoidable (such as logos), ALT attributes have been used.

Windows users

Microsoft Internet Explorer 4 and above: go to the View menu and select Text Size. In Text Size, choose Medium, Larger or Largest.
Netscape 4: go to the View menu then choose Increase or Decrease font.
Netscape 6 and above: go to the View menu and select Text Zoom. Then choose the setting that best suits you.
Mozilla Firefox 1 and above: go to the View menu and select Text Size. Then adjust the size to suit you

Macintosh users

Microsoft Internet Explorer 5 and above: go to the View menu and select Text Zoom. Then choose the setting that best suits you.
Netscape 6 and above: go to the Edit menu and select Preferences; Then choose the setting that best suits you.
Mozilla Firefox 1 and above: go to the View menu and select Text Size. Then adjust the size to suit you

Tables

Tables are only used to display tabular information. Structural markup is used to identify table headers.

Forms

The LABEL element is used to explicitly associate form inputs with their controls.

Stylesheets

Stylesheets are used to handle layout and presentation.
Styles will not work on older browsers. However the content will display in the correct order, is fully legible, and all page elements are visible.

Helpful links

Web Accessibility Initiative (WAI) - Main guidelines for web accessibility:
http://www.w3.org/WAI

Free online service that lets you test pages for accessibility:
http://webxact.watchfire.com